Hi, I’m
Alisa Kennedy
WISE,VA
Summary
Benefits Specialist dedicated to assisting clients with renewals for smooth and simple processing. Offering more than 6 years of documentation and reporting changes in relation to benefits. Composed, talented and considered effective team player.
Overview
33
years of professional experience
Work History
Wise Dept. Of Social Services
Benefits Specialist II
12.2016 - Current
Job overview
- Resolve issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Check clients benefits enrollment for accuracy and inputted all data into VACMS and MMIS.
New Peoples Bank
Insurance Agent
09.2013 - 11.2016
Job overview
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
Gladeville Insurance
Insurance Agent
02.1991 - 07.2013
Job overview
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
Education
Clinch Valley CollegeWise, VA
from General Studies
Ervinton High SchoolNora, VA
High School Diploma
Skills
- Eligibility Determinations
- Customer Inquiries
- Data Integrity
- Service Quality
- Benefits Interpretation
- Compensation and Benefits
- Ongoing Assistance
- Program Requirements
- Daily Logs
- Documentation
Timeline
Benefits Specialist II
Wise Dept. Of Social Services
12.2016 - Current
Insurance Agent
New Peoples Bank
09.2013 - 11.2016
Insurance Agent
Gladeville Insurance
02.1991 - 07.2013
Clinch Valley College
from General Studies
Ervinton High School
High School Diploma
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