Summary
Overview
Work History
Education
Skills
References
Timeline
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Alisa Laughlin

Broken Arrow

Summary

Strategic, curious, and highly adaptable professional with a background in customer success, implementation, and cross-functional collaboration. Skilled at researching complex systems and distilling them into clear, actionable concepts, tailored to different audiences. Known for building strong relationships across teams and with clients, using empathy and insight to uncover needs, remove barriers, and deliver thoughtful solutions. Brings a people-first mindset, a strong attention to detail, and a passion for continuous learning, and translating knowledge into practical outcomes.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

Interact Software
10.2021 - Current
  • Developed deep product knowledge over 3+ years, gaining insight into platform capabilities, customer use cases, and best practices across industries.
  • Maintained and supported a dynamic portfolio of 80–120 accounts, balancing long-term relationship-building with technical solutioning.
  • Led customer-facing webinars from concept to completion, including identifying needs, crafting promotional strategy, delivering content, and providing follow-up resources.
  • Translated product features into practical guidance, helping customers apply solutions to achieve their intranet goals and drive strategic outcomes.
  • Worked cross-functionally with Technical Support and the Cloud team to guide customers through on-premise to cloud migrations, using product knowledge and curiosity to improve customer outcomes and drive increased revenue.

Manager of Customer Success

Medefy Health
10.2019 - 10.2021
  • Developed and implemented a customer journey framework using Monday.com and Totango, presenting to, and securing buy-in from, C-suite leadership to scale operations effectively.
  • Created and executed engagement campaigns using ActiveCampaign, SMS, and push notifications, increasing app adoption.
  • Produced content for app store promotions and customer onboarding presentations.
  • Collaborated with cross-functional teams, including developers, and data engineers, to iterate and execute implementations.
  • Managed relationships with external partners to align product offerings with organizational goals.

Child Welfare Specialist

Oklahoma Department of Health and Human Services
01.2016 - 08.2018
  • Conducted child welfare investigations, gathering critical data to assess child safety, and drafting concise, evidence-based reports for legal proceedings.
  • Developed and implemented intervention plans, setting clear behavioral goals for parents, and continuously evaluating progress.
  • Maintained constructive relationships with both biological and foster parents to support child stability and long-term outcomes.
  • Delivered difficult news, including the termination of parental rights, with compassion and clarity, while maintaining positive, supportive relationships with parents.

Referral Coordinator

The Scholl Center for Communication Disorders
10.2012 - 01.2016
  • Hired as a referral coordinator, I quickly expanded my role to include medical records, insurance verification, scheduling, and training through process improvements.
  • Implemented and maintained reports used for business forecasting and operational needs.

Education

Bachelor of Science - Healthcare Administration

University of Phoenix Tulsa
Tulsa
01.2014

Diagnostic Medical Sonography Certification -

American Institute of Medical Technology
Tulsa, OK
01.2011

Some College (No Degree) - Early Childhood Education

University of Arkansas
Fayetteville, AR

Some College (No Degree) - History Education

Harding University
Searcy, AR

Skills

  • Product knowledge
  • Effective communication
  • Multitasking abilities
  • Webinar facilitation
  • Engagement strategies
  • Value proposition development
  • Cross-functional collaboration
  • Customer segmentation

References

References available upon request.

Timeline

Customer Success Manager

Interact Software
10.2021 - Current

Manager of Customer Success

Medefy Health
10.2019 - 10.2021

Child Welfare Specialist

Oklahoma Department of Health and Human Services
01.2016 - 08.2018

Referral Coordinator

The Scholl Center for Communication Disorders
10.2012 - 01.2016

Bachelor of Science - Healthcare Administration

University of Phoenix Tulsa

Diagnostic Medical Sonography Certification -

American Institute of Medical Technology

Some College (No Degree) - Early Childhood Education

University of Arkansas

Some College (No Degree) - History Education

Harding University

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Alisa Laughlin