ALISA LEE
Atlanta
Summary
A diligent student with over six years of customer service experience, skilled at collaborating with fellow students and leaders to foster a productive work setting. Capable of meeting deadlines, fostering teamwork, and resolving common issues independently.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ENoah ISolution
06.2024 - 02.2025
- Reviewing and verifying all incoming payments against a company's accounting records.
- Ensuring that all transactions are accurately recorded.
- Accurately identifying patients using demographic information to ensure correct record retrieval.
- Contacting healthcare providers via phone, fax, or online portals to request patient medical records.
- Inputting relevant medical information from retrieved records into designated databases or case management systems.
- Adhering to all privacy regulations when handling sensitive patient data.
Customer Service Representative
Security Mutual Life Insurance Company of New York
06.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REPRESENTATIVE
Progressive
01.2023 - 05.2024
- Supporting customers inquiries and insurance policy needs; regarding coverage, rates, billing issues
- Sharing expertise of Progressive products and services to ensure appropriate insurance coverage
- Compiled reports detailing sales activities, client engagements, and advancements towards objectives
LABORATORY TECHNICIAN
SolLabs
01.2022 - 01.2023
- Provided technical guidance and training to new lab technicians
- Conducted sample handling, preparation, and extraction for patient and proficiency testing samples
- Upheld cleanliness and health standards to ensure safe and efficient sample analysis
INSURANCE ADVISOR
SelectQuote
01.2021 - 01.2022
- Analyzed customer needs and provided best options, upselling products and services
- Assisted customers in understanding the nuances of insurance policies and the consequences of their choices, guaranteeing they selected the most comprehensive coverage within their budget
MOBILITY COACH
Grady Memorial Hospital
01.2021 - 01.2022
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Assisted with new hire orientation and employee training
- Operated patient handling equipment and transfer devices in accordance with hospital policies and patient handling protocols, employing correct lifting techniques and body mechanics
CERTIFIED NURSING ASSISTANT
Premier Care Nurses of America
01.2020 - 01.2021
- Completed daily documentation and charts regarding patient care and inputting reports into practice database
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
SHIPPING AND RECEIVING CLERK
Divvy Up
01.2019 - 01.2020
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads
- Followed all safety regulations when handling materials during shipping and receiving process
- Verified shipping documents, such as bills of lading, packing slips, invoices and purchase orders
CUSTOMER SERVICE ASSOCIATE
Divvy Up
01.2018 - 01.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Maintained a high level of professionalism
Education
ASSOCIATE OF SCIENCE -
Tallahassee Community College
01.2021
HIGH SCHOOL DIPLOMA -
Royal Palm Beach High School
01.2019
Skills
- Medical Laboratory Procedures
- Critical Thinking Proficiency
- Insurance Knowledge
- Claims Processing
- Medical Records Retrieval
- Problem-Solving
- Computer Literacy
- Training Initiatives
- Strong Communication
Timeline
Customer Service Representative
ENoah ISolution
06.2024 - 02.2025
Customer Service Representative
Security Mutual Life Insurance Company of New York
06.2024 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
Progressive
01.2023 - 05.2024
LABORATORY TECHNICIAN
SolLabs
01.2022 - 01.2023
INSURANCE ADVISOR
SelectQuote
01.2021 - 01.2022
MOBILITY COACH
Grady Memorial Hospital
01.2021 - 01.2022
CERTIFIED NURSING ASSISTANT
Premier Care Nurses of America
01.2020 - 01.2021
SHIPPING AND RECEIVING CLERK
Divvy Up
01.2019 - 01.2020
CUSTOMER SERVICE ASSOCIATE
Divvy Up
01.2018 - 01.2019
ASSOCIATE OF SCIENCE -
Tallahassee Community College
HIGH SCHOOL DIPLOMA -
Royal Palm Beach High School
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