Crystal Harris
Fort Dix,New Jersey
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
Certification
Work History
Customer Service Representative
Target
11 2018 - 02 2021
- Responsible for overall store operations, including front end guest services, money handling, training new employees, and providing excellent customer service at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from guests.
Patient Care Assistant
Attention Plus Care - Hawaii's Choice For Home Health Care
07 2020 - 07 2022
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Supported patients' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Supported needs of 15+ residents under long-term care.
- Enhanced patient comfort by providing compassionate and attentive care.
Education
High School Diploma -
Wilbur Cross High School
06.2010
Patient Care Associate - Healthcare
Stone Academy
06.2011
Clinical medical Assistant -
Auburn University
06.2021
Skills
- Money handling abilities
- Account management
- Stocking and replenishing
- Technical Support
- Retail store support
- Professional bedside manner
- Patient services
- Medical laboratory procedures
- Patient Assessments
- Medical Records Management
- Active listening
- Customer service
- Critical thinking
- Data entry
Personal Information
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- CET - EKG Technician
Timeline
Patient Care Associate - Healthcare
Stone Academy
Clinical medical Assistant -
Auburn University
Customer Service Representative
Target
11 2018 - 02 2021
Patient Care Assistant
Attention Plus Care - Hawaii's Choice For Home Health Care
07 2020 - 07 2022
High School Diploma -
Wilbur Cross High School
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