Malachi Washington
Kinston,NC
Summary
Highly organized and proactive student with excellent communication skills and a strong work ethic. Proven ability to work well in team environments and collaborate effectively with peers. Seeking to develop professional skills and contribute to a dynamic organization.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Smithfield's Chicken & BBQ
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure smooth customer experience.
- Promoted upselling opportunities to increase overall revenue while catering to customer needs.
- Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
- Coordinated with other team members during shift transitions to maintain a seamless flow of service for customers at drive-thru window.
- Enhanced customer satisfaction by providing efficient and friendly service at drive-thru window.
- Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
- Increased order accuracy with careful attention to detail when handling customer requests.
- Exceeded customer expectations by consistently delivering accurate orders with friendly demeanor, resulting in positive feedback and repeat patronage.
- Adhered to company policies and procedures regarding food safety, cleanliness, and sanitation standards in drive-thru area.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.
- Contributed to positive team morale with strong communication skills and collaborative attitude during busy shifts.
Education
Associate of Arts - Business Management With Minor Sports Management
Lenoir County Early College High School
Kinston, NC05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Order Processing
- Quality Control
- Dispute Resolution
- Product Sales
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Register Operation
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Cash management
- Product Knowledge
- Refund handling
- Drawer balancing
- Purchase assistance
- Order Accuracy
- Drive-Thru Efficiency
- Stress Tolerance
- Teamwork and Collaboration
- Attention to Detail
- Multitasking and Organization
- Cleaning
- Cleaning and sanitation
- Food Safety
- Dependable and Cooperative
- Concise time management
- Health Code Compliance
- Restaurant equipment care
- Ingredient Preparation
- Guest Services
- Temperature Monitoring
Accomplishments
Omicron Rho Member-2024
Phi Theta Kappa Member- 2024
National Honor Society Member-2024
Youth Legislative Assembly Member-2022
Kinston Teens-2020
Timeline
Customer Service Representative
Smithfield's Chicken & BBQ
09.2023 - Current
Associate of Arts - Business Management With Minor Sports Management
Lenoir County Early College High School
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