REBECCA APODACA
San Antonio,Texas
Summary
Responsible Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses. Expert at providing relevant information and options for resolving problems effectively. Relying on 20 years of experience in providing outstanding customer service. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. Multi-line phone talent Customer service Credit card processing Data entry Sale expertise Strong verbal communication Quick learner Complaint resolution Good listening skills Computer proficient Professional telephone demeanor Money handling abilities Self-motivated
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Life Storage - Williamsville
03.2016 - 06.2023
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided a superior customer experience in order to build a loyal customer base
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Am responsible for resolving customer issues and making recommendations
- Answered customer calls promptly to avoid long wait times on hold
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
Store Manager
Leslie's
01.2013 - 02.2016
- Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
- Conducted job interviews and made hiring decisions based on the store's needs, experience, and [Skill]
- Keep track of inventory and make sure products are available
- Meet or exceed store sales and profit targets by inspiring consumer loyalty
- Create efficient store schedules based on anticipated customer levels, individual employee knowledge, and service needs
- Generated repeat business by providing exceptional customer service and positive engagement.
Education
High School -
Winston Churchill High School
San Antonio, TX01.2003
Skills
- Multi-line phone talent
- Customer service
- Credit card processing
- Data entry
- Sale expertise
- Strong verbal communication
- Quick learner
- Complaint resolution
- Good listening skills
- Computer proficient
- Professional telephone demeanor
- Money handling abilities
- Self-motivated
- Customer Service
- Call Center Operations
- Scheduling
- Product Knowledge
- Complaint Resolution
- Call Management
- Critical Thinking
- Money Handling Abilities
- Active Listening
- Sales Closing
- Complaint Handling
- Building Rapport
- Staff Training
Timeline
Customer Service Representative
Life Storage - Williamsville
03.2016 - 06.2023
Store Manager
Leslie's
01.2013 - 02.2016
High School -
Winston Churchill High School