Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ezequiel Alvizo

Escondido,CA

Summary

Dedicated professional with strong time management skills and a focus on delivering exceptional customer service. Currently pursuing a GED with plans to obtain a bachelor's degree in business administration. Committed to fostering positive guest interactions and maintaining high standards of integrity and accountability.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

EDCO Waste and Recycling
San Marcos, California
05.2025 - 01.2026
  • Resolved complaints by delivering accurate information and effective solutions to enhance customer satisfaction.
  • Answered, screened, and processed high volume of calls daily using call management system and web-based communications to ensure efficient service delivery.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Engaged actively with callers, clarifying information and diffusing anger to foster positive customer interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Sales Specialist

Apple
San Diego, California
11.2023 - 12.2024
  • Guided customers in product selection and addressed inquiries to improve purchase confidence.
  • Showcased product features and benefits to elevate customer engagement.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Informed customers about product features and technical details to clarify advantages.
  • Stayed up to date on company products and services to support sales objectives.

Lifeguard Supervisor

Legoland California
Carlsbad, California
03.2023 - 11.2023
  • Conducted regular training sessions on emergency response and rescue techniques.
  • Evaluated staff performance and provided actionable feedback to enhance skills and efficiency.
  • Scheduled staff shifts to ensure adequate coverage and improve service delivery.
  • Coordinated with park management to enhance guest experience and safety measures.
  • Resolved member issues or complaints by addressing concerns directly and delegating tasks to appropriate staff.

Education

GED -

Palomar College
San Marcos, California, CA
12.2027

High School Diploma -

Oceanside High School
Oceanside
06.2022

Skills

  • Customer service
  • Call center operations
  • Sales techniques
  • Conflict resolution
  • Team building
  • Administrative tasks
  • Time management
  • Communication skills
  • Computer proficiency
  • Typing proficiency
  • Reading comprehension
  • Emergency response
  • Multi-line phone talent
  • Reading comprehension
  • Multi-line phone talent

Timeline

Customer Service Representative

EDCO Waste and Recycling
05.2025 - 01.2026

Sales Specialist

Apple
11.2023 - 12.2024

Lifeguard Supervisor

Legoland California
03.2023 - 11.2023

GED -

Palomar College

High School Diploma -

Oceanside High School
Ezequiel Alvizo