ALISA MOORE
WILMINGTON,DE
Summary
Accomplished Fraud and Credit Risk Analyst with 20+ years in financial services, specializing in fraud detection, credit risk analysis, and account protection. Skilled at analyzing complex financial data, identifying suspicious activity, and implementing risk mitigation strategies to minimize losses. Recognized for analytical precision, customer advocacy, and collaborative problem-solving in high-pressure environments.
Overview
38
38
years of professional experience
Work History
Check Fraud Analyst
Bank of America
12.2023 - Current
- Investigate client checking accounts to identify and stop fraudulent check activity.
- Analyze transaction and check history to validate authenticity and detect anomalies.
- Engage customers directly to confirm transactions and prevent potential losses.
- Consistently resolve escalated cases within SLA while maintaining customer trust.
Fraud Analyst II
Bank of America
12.2014 - 12.2023
- Monitored and analyzed credit card accounts to detect unusual activity, preventing fraudulent charges.
- Documented and reported fraud cases to ensure compliance with regulatory standards.
- Partnered with customers to verify account activity, balancing fraud prevention with customer satisfaction.
- Recognized for efficiency in fraud detection and ability to deliver positive customer experiences.
Credit Analyst Specialist
Chase Bank
04.1999 - 04.2014
- Assessed customer earnings, payment history, and purchase activity to determine creditworthiness.
- Utilized credit bureau reports to make informed credit extension recommendations.
- Trained and mentored new hires on lending processes and compliance requirements.
- Accurately evaluated risk, supporting portfolio growth while minimizing defaults.
Fraud Detection Analyst
Berwyn Holdings
01.1988 - 03.1999
- Reviewed transaction reports (ICS) to identify potential fraud patterns.
- Conducted outreach to cardholders to confirm account activity and validate transactions.
- Investigated and resolved customer disputes related to suspected fraudulent activity.
Education
Associate of Arts - Information Systems
University of Phoenix
06.2013
Skills
- Fraud Detection & Risk Analysis
- Credit Analysis & Portfolio Management
- Customer Service & Escalation Resolution
- Financial Data Review & Reporting
- Regulatory Compliance & Loss Prevention
- Systems: Microsoft Office, TSYS, FDR, Avaya, KANA, LexisNexis, BASS, Bolt
Timeline
Check Fraud Analyst
Bank of America
12.2023 - Current
Fraud Analyst II
Bank of America
12.2014 - 12.2023
Credit Analyst Specialist
Chase Bank
04.1999 - 04.2014
Fraud Detection Analyst
Berwyn Holdings
01.1988 - 03.1999
Associate of Arts - Information Systems
University of Phoenix
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