ALISA NELSON
Raytown,MO
Summary
Skilled team player with strong background in Customer Service Environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
RELOCATING TO CHICAGO IL 2026.
Overview
13
13
years of professional experience
Work History
GOVERMENT CONTRACTOR
TITAN Technology
Kansas City, MO
11.2023 - Current
- Used statistical methods to analyze data and generate useful business reports.
- Implemented automated reporting systems, reducing manual effort and increasing efficiency in data processing workflows.
- Conducted data integrity assessments to ensure high-quality datasets for informed decision-making and strategic planning.
Hotel Supervisor
Harris Casino
Kansas City, MO
02.2023 - 09.2023
- Supervised daily operations, ensuring exceptional guest service and adherence to hospitality standards.
- Implemented process improvements to enhance efficiency and reduce wait times for guests.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved guest complaints promptly, fostering a positive experience and encouraging repeat visits.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
Front Desk Agent
Planet Hollywood
Las Vegas, NV
12.2020 - 12.2022
- Greeted and assisted guests, ensuring exceptional customer service and satisfaction.
- Managed check-in and check-out processes efficiently, streamlining guest arrivals and departures.
- Resolved guest inquiries and complaints promptly, enhancing overall guest experiences.
- Coordinated with housekeeping and maintenance to ensure room readiness and quality standards.
Front Desk Receptionist
Holiday Inn Express Hotel
Henderson, NV
10.2019 - 12.2020
- Answered heavy volume phone calls and handled high traffic lobby area.
- Reviewed and updated information in front desk computer system.
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
- Stayed on top of the whereabouts of all staff members throughout the day.
- Resolved customer and guest complaints.
- Kept lobby and reception area clean and neat at all times.
Lounge Server
Sahara Casino
Las Vegas, NV
12.2019 - 11.2020
- Greeted guests promptly and immediately established service-focused and upbeat tone for interactions.
- Collected customer orders, ran food, and maintained bar presence to keep up with high levels of service standards.
- Suggested different drinks and foods to customers base on stated preferences and current specials.
- Delivered friendly, attentive, and courteous service consistently to maintain high satisfaction rates.
- Handled all customer payments through POS system, including accurately counting cash and processing card transactions.
Beverage Server
Harrah's North Kansas City Casino Hotel
North Kansas City, MO
05.2018 - 08.2019
- Restocked condiments and drink station supplies to meet expected customer needs.
- Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
- Removed trash, spills and trays to keep areas clean and professionally organized.
Food Service Attendant
Saint Luke's East Hospital
Lee's Summit, MO
06.2017 - 03.2018
- Consistently provided friendly guest service and heartfelt hospitality.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Prepared all food orders within a 2-3 minute time frame.
- Verified that prepared food met all standards for quality and quantity.
Front Desk Agent Night Auditor
Residence Inn by Marriott Kansas City Independence
Independence, MO
08.2016 - 01.2017
- Greeted and welcomed all hotel guests with a smile.
- Processed reservations by telephone and walk-in reservations.
- Escorted guests to their assigned rooms, including transporting their luggage.
- Reviewed account information and charges with guests during check-out.
Front Desk Representative
Intercontinental Hotel
Kansas City, MO
09.2015 - 08.2016
- Greeted and welcomed all hotel guests with a smile.
- Executed an average of 10 prompt wake-up calls each morning.
- Escorted guests to their assigned rooms, including transporting their luggage.
- Verified that personal and payment information on guest accounts was accurate and complete.
Server
Ameristar Casino Hotel
Kansas City, MO
06.2013 - 09.2015
- Set dining tables according to type of event and service standards.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Education
Associate of Arts - Business Administration
MCC - Blue River
Independence, MODiploma - undefined
Ruskin High School
Kansas City, MO01-2010
Skills
- Effective team player
- Cash handling accuracy
- Cheerful and energetic
- Flexible scheduling
- Courteous demeanor
- Dependable and reliable
- High-energy attitude
- Excellent multi-tasker
- Adaptive team player
Timeline
GOVERMENT CONTRACTOR
TITAN Technology
11.2023 - Current
Hotel Supervisor
Harris Casino
02.2023 - 09.2023
Front Desk Agent
Planet Hollywood
12.2020 - 12.2022
Lounge Server
Sahara Casino
12.2019 - 11.2020
Front Desk Receptionist
Holiday Inn Express Hotel
10.2019 - 12.2020
Beverage Server
Harrah's North Kansas City Casino Hotel
05.2018 - 08.2019
Food Service Attendant
Saint Luke's East Hospital
06.2017 - 03.2018
Front Desk Agent Night Auditor
Residence Inn by Marriott Kansas City Independence
08.2016 - 01.2017
Front Desk Representative
Intercontinental Hotel
09.2015 - 08.2016
Server
Ameristar Casino Hotel
06.2013 - 09.2015
Diploma - undefined
Ruskin High School
Associate of Arts - Business Administration
MCC - Blue River