I find poetry to be soothing and a genuine way to confidently articulate my thoughts making me more confident in the way I carry myself
Alisa Puga
Las Vegas
Summary
Highly motivated and an optimistic individual dedicated to continuously acquiring new skills to excel in a customer-focused environment. Strong communication abilities with innate problem-solving talent, that contributes to the smooth functioning of operations while also enhancing customer experiences. Born with a Keen desire to utilize and further develop organizational and leadership skills, making an ideal candidate for a management position.
Overview
1
1
year of professional experience
Work History
Sales Lead Keyholder
WHSmith
09.2024 - Current
- Opened and closed stores a few days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
Retail Sales Associate
Hennes & Mauritz
06.2024 - 09.2024
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Assisted customers with finding desired items and sizes by paying close attention to the customers' needs throughout the buying process
- Assisted on registers during peak operation hours throughout the day
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Warehouse Worker
Amazon
10.2023 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
Education
High school diploma -
Desert Rose High School
Las Vegas, NV05.2020
Skills
- Team management as well as teamwork and collaborations
- Opening and closing store operations
- Cash handling accuracy while confident with POS systems operations
- A strong sense of reliability while also being punctual and dependent
- A strong knowledge in processing and or receiving shipments
- Resolving conflicts with problem solving
- Enthusiastically engaging with customer to improve customer experiences
- Time management with the ability to multitask
- Monitoring store/inventory cycle counts
- Responsible for staff training and overseeing development
Assessments
Retail customer service, Proficient, 01/01/22, Responding to customer situations in a retail setting
Personal Information
Willing To Relocate: Anywhere
Interests
Timeline
Sales Lead Keyholder
WHSmith
09.2024 - Current
Retail Sales Associate
Hennes & Mauritz
06.2024 - 09.2024
Warehouse Worker
Amazon
10.2023 - 06.2024
High school diploma -
Desert Rose High School
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