Summary
Overview
Work History
Education
Skills
Websites
Assessments
Personal Information
Interests
Timeline
Generic

Alisa Puga

Las Vegas

Summary

Highly motivated and an optimistic individual dedicated to continuously acquiring new skills to excel in a customer-focused environment. Strong communication abilities with innate problem-solving talent, that contributes to the smooth functioning of operations while also enhancing customer experiences. Born with a Keen desire to utilize and further develop organizational and leadership skills, making an ideal candidate for a management position.

Overview

1
1
year of professional experience

Work History

Sales Lead Keyholder

WHSmith
09.2024 - Current
  • Opened and closed stores a few days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.

Retail Sales Associate

Hennes & Mauritz
06.2024 - 09.2024
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
  • Assisted customers with finding desired items and sizes by paying close attention to the customers' needs throughout the buying process
  • Assisted on registers during peak operation hours throughout the day
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.

Warehouse Worker

Amazon
10.2023 - 06.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.

Education

High school diploma -

Desert Rose High School
Las Vegas, NV
05.2020

Skills

  • Team management as well as teamwork and collaborations
  • Opening and closing store operations
  • Cash handling accuracy while confident with POS systems operations
  • A strong sense of reliability while also being punctual and dependent
  • A strong knowledge in processing and or receiving shipments
  • Resolving conflicts with problem solving
  • Enthusiastically engaging with customer to improve customer experiences
  • Time management with the ability to multitask
  • Monitoring store/inventory cycle counts
  • Responsible for staff training and overseeing development

Assessments

Retail customer service, Proficient, 01/01/22, Responding to customer situations in a retail setting

Personal Information

Willing To Relocate: Anywhere

Interests

I find poetry to be soothing and a genuine way to confidently articulate my thoughts making me more confident in the way I carry myself

Timeline

Sales Lead Keyholder

WHSmith
09.2024 - Current

Retail Sales Associate

Hennes & Mauritz
06.2024 - 09.2024

Warehouse Worker

Amazon
10.2023 - 06.2024

High school diploma -

Desert Rose High School
Alisa Puga