Alisa Quistian
Marina,CA
Summary
Experienced in managing complex caseloads, providing staff training and support, and implementing process improvements for operational efficiency. Dedicated to fostering a collaborative and supportive team environment for growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
AWI
10.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Addressed tenant issues by liaising with maintenance and support teams.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Manage rent collection process efficiently.
- Manage tenant recertification process effectively.
- 174-unit property
Eligibility Supervisor/Office manager
Go Kids Inc
02.2022 - 08.2024
- Supervise and mentor a team of eligibility workers, providing guidance on case management, policy interpretation, and customer service best practices
- Monitor the performance and productivity of team members, conducting regular evaluations and providing constructive feedback to enhance skills and efficiency
- Ensure compliance with state and federal regulations related to eligibility determination for various assistance programs
- Collaborate with management to develop and implement training programs that enhance staff capabilities and knowledge of program policies
- Analyze case data and trends to identify areas for improvement and streamline processes.
- Oversaw all office management duties including office renovation, supply orders, and vendor communication (janitorial alarm companies, waste management).
Eligibility Worker
Go Kids Inc
08.2016 - 02.2022
- Managed a caseload of 270 children, conducting thorough eligibility assessments and determining the appropriate assistance programs for clients
- Developed and maintained strong relationships with clients, providing support and guidance through the application process while ensuring a high level of customer service
- Collaborated with community organizations and stakeholders to connect families with additional resources and services
- Stayed up-to-date with policy changes and best practices, ensuring accurate and timely processing of applications and renewals
- Assisted in training new eligibility workers, sharing knowledge of processes and effective case management strategies.
Education
Associates in Science-Criminal Justice -
Evergreen Valley College
San Jose, CASkills
- Team Leadership and Supervision
- Eligibility Determination and Case Management
- Regulatory Compliance
- Process Improvement
- Training and Development
- Data Analysis and Reporting
- Customer Service Excellence
- Microsoft Office
- Data Entry
- Documentation and paperwork
- Effective communication skills
Certification
- Mandated Reporter
- Peer to Manager Certificate
- Crisis De-escalating
- Developing Emotional Intelligence
References
Available upon request
Languages
Spanish
Professional Working
Timeline
Assistant Property Manager
AWI
10.2024 - Current
Eligibility Supervisor/Office manager
Go Kids Inc
02.2022 - 08.2024
Eligibility Worker
Go Kids Inc
08.2016 - 02.2022
Associates in Science-Criminal Justice -
Evergreen Valley College