Kevin Shook
Albuquerque
Summary
Experienced with developing captivating content that resonates with diverse audiences. Utilizes advanced research skills to ensure accuracy and relevance in all writing projects. Knowledge of various writing styles and formats, ensuring versatility and excellence in content delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
College and Career Readiness Instructor
IntelliTec College
02.2020 - Current
- Fostered a supportive and productive learning environment by setting clear expectations and implementing consistent classroom management strategies.
- Deliver established curriculum to students in an engaging, dynamic, professional, and proficient manner.
- Assign and facilitate classroom activities, group projects, and lessons focused on college and career readiness.
MoveOn Community Support Volunteer
MoveOn.org
01.2017 - 08.2019
- Coordinated and managed volunteer activities for community service projects.
- Received and resolved average of 250 customer tickets in SalesForce to answer questions about events, petitions, and donations.
- Communicated with MoveOn members using Slack.
Client Success Manager
Paradise Partners
11.2013 - 07.2022
- Created and maintained customer service infrastructure by developing policies and standard operating procedures.
- Hired, trained, scheduled, and supervised 20 Client Success Specialists.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
English And Writing Tutor
Central New Mexico Community College
06.2010 - 10.2013
- Provided individual tutoring sessions for students struggling in composition writing and reading comprehension.
- Structured activities for interactive learning for ESL students, including word analysis, reading understanding and fluency skills.
Freelance Writer
Self-employed
04.2012 - 10.2013
- Applied advanced writing, editing, and proofreading skills to create engaging, polished, and error-free content.
- Conducted thorough research on diverse topics.
Education
Master of Science - Psychology
Walden University
Minneapolis, MN07.2019
Master of Arts - Multi-/Interdisciplinary Studies
Western New Mexico University
Silver City, NM05.2013
Bachelor of Arts - Double Major English And Psychology
University of New Mexico
Albuquerque, NM05.2010
Skills
- Strong communication skills
- Group and individual instruction
- Content development
- Strong research skills
- Superior customer service
- Creative thinking
- Patience and empathy
Certification
- Certified Higher Education Professional in Teaching, Credential ID ogh5zxga
- Certified Higher Education Professional in Online Teaching, Credential ID kworchsp
- Certified Higher Education Professional Excellence in Career Services, Credential ID n18i64l8
- Certified Higher Education Professional Excellence in Leadership, Credential ID f5qyx1t1
- TESOL, VIPKid - November 2019
Timeline
College and Career Readiness Instructor
IntelliTec College
02.2020 - Current
MoveOn Community Support Volunteer
MoveOn.org
01.2017 - 08.2019
Client Success Manager
Paradise Partners
11.2013 - 07.2022
Freelance Writer
Self-employed
04.2012 - 10.2013
English And Writing Tutor
Central New Mexico Community College
06.2010 - 10.2013
- Certified Higher Education Professional in Teaching, Credential ID ogh5zxga
- Certified Higher Education Professional in Online Teaching, Credential ID kworchsp
- Certified Higher Education Professional Excellence in Career Services, Credential ID n18i64l8
- Certified Higher Education Professional Excellence in Leadership, Credential ID f5qyx1t1
- TESOL, VIPKid - November 2019
Master of Science - Psychology
Walden University
Master of Arts - Multi-/Interdisciplinary Studies
Western New Mexico University
Bachelor of Arts - Double Major English And Psychology
University of New Mexico
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