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I have been consulting for the past 8 years in different roles. I have gained knowledge in the Fintech space, been involved in creating and testing bots, audited one of the major Banks, been involved in cybersecurity both from a testing and training perspective amongst other things.
I have been involved in building Internal Competency Education for the ISO 20022 implementation program. I have also been involved in the adoption phase, as the learning curve for the ISO 20022 can be steep and decisions on how Financial Institutions will implement the development and assisting the drawing up of a technical roadmap.
I have assisted Financial Institutions in the Go Live Phase -which a separate, coordinated training effort was needed across the enterprise when the migration needs to go live. The educational program included areas such as Products, Customer Implementation Teams, and Sales to develop and deliver consistent customer (or partner) education, on-boarding processes, and exchange of data between the bank and corporate clients.
As ISO 20022 spans across several financial service domains. It is essential to engage in active dialogue with and/or involve other business areas to take advantage of the ability to reuse the ISO 20022 model across other lines of business and application owners.
Collaboration with internal and external stakeholders also serves as a platform for future innovations based on ISO 20022. It is advisable to ascertain if the migration must be carried out in numerous steps or performed in one single step.
I have over 20 years’ experience in the banking industry.
I am a go getter who has strong managerial and interpersonal skills. I work well in a team structure and am flexible and adaptable to change. I manage multiple priorities simultaneously. One of my key strengths is that I make decisions and solve problem by finding solutions.
Provided guidance utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

 Accomplished Consulting Manager at Deloitte with a proven track record of driving significant cost reductions and operational improvements to clients. Expert in strategic planning and operating models. Strong believer on effective communication, coaching and work-life balance as building blocks for a Consulting career. 

Intuitive Senior Consulting Professional close to 12 years of experience in BFSI and Automotive Domain consultations. Expert in Lending, Corporate Banking, Insurance , Financial Crime and Retail Banking space with strong Business Analysis expertise and problem-solver with strong background of managing long-term client engagements.

Alisa Smith

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Consulting Manager

Customer Service Representative

Remote Client Service Representative

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Bachelor of Arts - Communications

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Consulting Manager

Customer Service Representative

Remote Client Service Representative

Bachelor of Arts - Communications

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