TRACEY ORPHEY
Houston,Texas
Summary
Authentic, passionate, and results-driven Senior Consulting Manager with 15+ years of experience in digital and agile transformation programs in oil & gas, utilities, construction, healthcare, and pharmaceutical industries. Skilled at critical thinking and solutions-oriented planning for facilitating Change and Training programs to positively impact company success.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Consulting Manager
HCL TECHNOLOGIES
Houston, Texas
04.2018 - Current
- Managed Change programs for digital transformation and agile programs.
- Became trusted advisor and strategic partner to client leaders.
- Delivered stakeholder management plans, communication plans, training plans, risk assessments and sustainment plans.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Established performance goals for team members and provided feedback on methods for reaching those goals.
Organizational Change Manager
ACCENTURE, LLP
Houston, Texas
03.2012 - 02.2018
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Created and managed complex train-the-trainer programs and Super User programs for both US and global system implementations.
- Steered content planning and development of instructor-led, web-based, and blended learning solutions.
- Authored and delivered communications for audiences at all levels.
Training Technical Lead
CITY OF HOUSTON
Houston, Texas
08.2010 - 02.2012
- Managed 3-person team in development and delivery of blended learning training solution for customized software project.
- Create and executed training work plan, effectively managed time and resource constraints, and communicated progress, issues and risks in weekly PMO meetings.
- Oversaw project budgets, milestones and team performance.
- Produced and executed pilot program training for 60+ Super Users.
- Worked closely with application development team and business process owners to resolve issues encountered during testing/training.
- Supported quality assurance/integration testing events.
- Conducted awareness workshops and wrote various communications for executive stakeholders.
Training Team Lead
BAYLOR COLLEGE OF MEDICINE
Houston, Texas
01.2005 - 08.2010
- Directed and supervised team of 15 engaged in performance-based training development of clinical courses for electronic medical records system.
- Created training environment strategy, data scripts for population, and plan for ongoing maintenance.
- Created rigorous instructor-led training schedule consisting of more than 2,000 training events in 5-month time frame for 1,200+ end users.
- Helped to recruit and coach 100+ super users in preparation for go-live.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Science - Management Information Systems
Louisiana State University
Baton Rouge, LA12.1999
Skills
- Management Consulting
- Strategic Planning
- Thought Leadership
- Relationship Management
- Customer Satisfaction
- Communications Programs
- Agile Ways of Working
- Change Management Process
- Adult Learning and Facilitation
- Project Management
- Employee Coaching and Motivation
- Scalable Enterprise Software Solutions: JIRA, Jira Align, Epic, SAP
- Technical Proficiencies: Articulate 360, Adobe Captivate, Cornerstone LMS, Adobe Illustrator, Adobe Photoshop, Microsoft Office Suite, Microsoft SharePoint
Certification
- Certified Change Practitioner, Prosci - 2019
- Release Train Engineer, Scaled Agile, Inc. - 2022
Timeline
Consulting Manager
HCL TECHNOLOGIES
04.2018 - Current
Organizational Change Manager
ACCENTURE, LLP
03.2012 - 02.2018
Training Technical Lead
CITY OF HOUSTON
08.2010 - 02.2012
Training Team Lead
BAYLOR COLLEGE OF MEDICINE
01.2005 - 08.2010
Bachelor of Science - Management Information Systems
Louisiana State University
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