ALISA VARECKA

• Managed client accounts across appraisal and valuation workflows, ensuring consistent communication and service quality.
• Built relationships with lenders and referral partners to support account retention and recurring business.
• Coordinated order intake, status updates, and issue resolution through valuation management systems.
• Reviewed file requirements and assigned tasks to maintain accuracy in residential property valuation delivery.
• Resolved escalated service concerns by aligning internal teams with client expectations and turnaround requirements.
• Monitored pipeline activity and prioritized high-volume requests to keep valuations moving efficiently.
• Trained team members on account procedures, client communication standards, and workflow best practices.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Attended monthly sales meetings and quarterly sales training.

• Resolved inbound customer inquiries using CRM systems and documented interactions accurately.
• Handled complex escalations, coordinating with internal teams to deliver timely issue resolution.
• Guided customers through account updates, billing questions, and service requests with clear communication.
• Trained new representatives on call handling, system navigation, and service protocols.
• Reviewed existing policies to identify gaps, updates, and beneficiary changes.
• Educated prospects on term, whole, and universal life insurance products.
• Administered 401(k) plan transactions, ensuring accuracy for enrollments, contributions, loans, and distributions.
• Interpreted plan documents and eligibility rules to resolve participant questions and maintain compliance.

• Managed guest check-in and check-out processes with accuracy and professionalism.
• Resolved guest concerns promptly, maintaining positive service standards throughout stay.
• Coordinated with housekeeping and maintenance to support room readiness and service recovery.
• Trained new front desk staff on service procedures, system use, and guest communication.
• Utilized hotel management software for data entry and reporting purposes.
• Managed vendor coordination, inventory controls, and supply ordering for smooth operations.
• Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Advised customers on apparel selections, sizes, and outfit coordination.
• Delivered personalized styling recommendations aligned with current merchandise trends.
• Maintained fitting room organization and returned merchandise to sales floor promptly.
• Restocked shelves and organized product displays to improve shopping experience.
• Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
• Merchandised store inventory in seasonal and brand displays.
• Participated in team meetings and staff training sessions.
• Coordinated backroom organization, ensuring merchandise readiness and efficient stock retrieval.
• Oversaw incoming freight processing, verifying shipments against packing lists for accuracy.

• Delivered personalized customer service by guiding product selections and resolving shopping concerns.
• Operated POS systems accurately for transactions, returns, and exchanges.
• Supported fitting room operations by maintaining organization and assisting with merchandise retrieval.
• Replenished floor inventory and organized stockroom to maintain product availability.
• Maintained visual merchandising standards through accurate product placement and display recovery.
• Collaborated with team members to support promotional setup and daily store priorities.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.

• Advised customers on fine jewelry selections, matching style, budget, and occasion needs.
• Processed sales transactions accurately using point-of-sale systems and credit applications.
• Maintained secure, organized jewelry cases with precise merchandising and price updates.
• Resolved customer concerns regarding sizing, repairs, special orders, and merchandise returns.
• Supported inventory control through stocking, reconciliation, and discrepancy reporting.
• Trained new associates on jewelry standards, sales procedures, and customer engagement.
• Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.

Completed English Language proficiency courses.

Completed 2 years of General courses.