ALISA A. CARRILLO
Arlington,Texas
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Marketing Manager & Appointment Setter
Windows USA
06.2023 - Current
- Customer relations, assisting current clients with participating in a referral program, setting appointments for the Sales Department to visit, and providing them the resources to earn revenue from the referral program, they participated
- Make over 200 per day, setting up appointments to call them back and assisting them to get contact referrals of people they know
- Software used: Anzio, Salesforce, Windows, Team, Calendars, Dial pad Software.
Customer Service Representative
Arise Virtual Solutions
12.2016 - 06.2023
- Customer Service Agent (work from home), assisting in various types of services such as Medical Scheduling and Benefits Services, Medicare members with non-emergency medical transportation
- Assist in other industries, such as Medical Transportation Customer Service Representative; Data Entry, Industries include Medical Transport, Medical Scheduling, Roadside Services, Retail, Cruise Ships and others
Customer Service Representative
SeniorQuote Insurance Services
09.2016 - 11.2016
- Customer Service for Seniors Medicare Recipients.
Appointment Setter, Customer Service
Rainsoft Water Treatment
03.2016 - 06.2016
- Appointment Setter, Customer Service, set appointments on behalf of the Sales Staff making sure all information is correct, and checking qualifications for each customer's appointment
Sales Bilingual, Customer Service Hotel Booking Agent
SABRE
03.2015 - 03.2016
- Provide top Customer Service, booking for Luxury Hotels, and other 5-star Hotels and Resorts
- Voice Agent Software, and other company Software, using dual monitors, booking hotel reservations and running reports.
Collections/Customer Service - Bilingual
Brighthouse Networks
03.2015 - 12.2015
- Collections for Cable Company, collect payments for past-due bills, late payments, and reconnected disconnected services, received payments from customers, run reports.
Appointment Setter
Rainsoft Water Treatment Company
01.2014 - 12.2015
- Appointment Setter, Customer Service, set appointments, checking qualifications on each sale for Sales Staff.
Marketing Assistant
MetroMedica Technologies
11.2013 - 04.2014
- Marketing Research Company-Billboard/Advertising, extensive computer and internet knowledge, contact companies assisting them in their Advertising needs, mail outs.
Collections Representative
Express Telephone Services
08.2002 - 08.2003
- Collections for past-due accounts, 30,60,90 days past-due (inbound-outbound) calls, accepted checks, and credit card payments via telephone
- Online billing system, some skip tracing.
Education
El Centro Community College
Dallas, Texas07.1992
Business and Management Magnet High School
Dallas, Texas06.1983
Skills
- High Customer Service Standards
- Client-Focused
- Sales
- Flexible
- Scheduling Medical Appointments
- Administrative Experience
- Quick learner
- Computer Proficient
- Telecommunications Experience
- Various types of Software Experience
- Multi-Screen function abilities
- Collections
- Customer Relationship Management (CRM)
- Marketing campaigns
- Advertising Management
- Marketing and Advertising
- Microsoft Office
- Salesforce CRM Software
Accomplishments
- I received Outstanding Customer Service for outstanding customer service assistance.
Awards
- Awards in Customer Service
- Award in Top Performance in Service Agent/Customer Service
- Award for Top Performer Collections
- Award for Top Performer Hotel Reservations
Languages
Spanish
Professional Working
Timeline
Marketing Manager & Appointment Setter
Windows USA
06.2023 - Current
Customer Service Representative
Arise Virtual Solutions
12.2016 - 06.2023
Customer Service Representative
SeniorQuote Insurance Services
09.2016 - 11.2016
Appointment Setter, Customer Service
Rainsoft Water Treatment
03.2016 - 06.2016
Sales Bilingual, Customer Service Hotel Booking Agent
SABRE
03.2015 - 03.2016
Collections/Customer Service - Bilingual
Brighthouse Networks
03.2015 - 12.2015
Appointment Setter
Rainsoft Water Treatment Company
01.2014 - 12.2015
Marketing Assistant
MetroMedica Technologies
11.2013 - 04.2014
Collections Representative
Express Telephone Services
08.2002 - 08.2003
El Centro Community College
Business and Management Magnet High School
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