Alisabelle Vazquez
Allentown,PA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spa Coordinator
Forever & ever salon and spa
Allentown, PA
02.2022 - Current
- Effective Scheduling of social events such as bridal, birthday parties and promotional event
- Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
- Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing mail.
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
- Updated the online booking system regularly with current information on availability of treatment times.
- Documented client records and information.
- Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
- Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa.
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Attended networking events hosted by local businesses in order to build relationships with potential customers.
- Hired, led and provided performance management for spa employees.
Medical Assistant
Lehigh Valley Health Network
Allentown, PA
01.2020 - Current
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Explained treatment procedures and physicians' instructions.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Registered new patients into practice management software program accurately entering demographic information.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Educated patients about medications, procedures and physician's instructions.
Ophthalmology Technician
LensCrafters
Allentown, PA
12.2020 - 02.2022
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Interacted with eye care providers to facilitate patient treatment goals.
- Performed diagnostic tests, such as visual acuity testing, retinal photography, tonometry, and pachymetry.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Dilated eyes using mydriatic drops and monitored patient responses to treatment.
- Prepared patients and administered basic eye exam tests.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Advised patients on ocular medications, dressings and contact lenses.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Instructed patients on proper use of eyeglasses or contact lenses.
- Performed basic clerical duties such as scheduling appointments, filing charts, answering phones.
- Ensured all instruments were properly sterilized prior to use on patients.
Education
Bachelor's degree - Marketing
DeSales University
05-2026
Associate's - Medical Assistant
Lincoln Technical Institute-Allentown
10.2019
High school diploma - General Studies
William Allen High School
06.2017
Skills
- Triage
- Experience Administering Injections
- Computer savvy
- Phlebotomy
- Medical Office Experience
- Medical Billing
- HIPAA
- Bilingual
- Customer Friendly
- Problem Resolving
- Perform Well in High-Demand, Fast-Paced Environments
- Training Staff
- Communication Skills
- Coordination Skills
- Hospitality Environment
- Administrative Experience
- Multi-Task Management
- Hygiene Standards
- Patient Flow Management
- Data Entry
- HIPAA Compliance
- Electronic Medical Records
- First Aid
- Medical Terminology Proficiency
- Medical Records Management
- Adaptable
- Patient Relations
- Payment Processing
- Reliable and Punctual
- Meeting Deadlines
- Dispute Mediation
- Goal-Oriented
- Positive and Professional
- Relationship Building
- Client Service
- Verbal/Written Communication
- Teamwork and Collaboration
- Listening Skills
- Time Management
Certification
- Registered Medical Assistant (RMA)
- First Aid Certification
- AED Certification
- Certified Medication Technician
- BLS Certification
- Certified Home Health Aide (CHHA)
- Resident Care Partner (RCP)
Languages
Spanish - Fluent
Timeline
Spa Coordinator
Forever & ever salon and spa
02.2022 - Current
Ophthalmology Technician
LensCrafters
12.2020 - 02.2022
Medical Assistant
Lehigh Valley Health Network
01.2020 - Current
Bachelor's degree - Marketing
DeSales University
Associate's - Medical Assistant
Lincoln Technical Institute-Allentown
High school diploma - General Studies
William Allen High School