Anastacia Hilliard

Coordinated spa services and treatments while assisting guests with inquiries regarding spa offerings and amenities, managed incoming phone calls to facilitate scheduling, rescheduling, and cancellation of appointments, welcomed guests and members upon arrival to ensure a positive first impression, and escorted them throughout the spa, providing comprehensive tours to showcase available amenities.

Provided comprehensive support to the service department by greeting
customers and directing them appropriately, coordinated vehicle reception,
placement, and readiness for maintenance, conducted minor vehicle inspections,
performed cleaning and detailing services, ensured property maintenance and
security, assisted with customer inquiries and payment processing, filed
paperwork in corresponding folders, and facilitated rental car and shuttle
services.

Welcomed customers, provided assistance with merchandise selection,
communicated current promotions and discounts, promoted store credit card
options, organized and presented clothing items, managed incoming calls,
fulfilled Buy Online Pickup In-Store (BOPIS) orders, facilitated Assisted Order
Submission (AOS) orders, operated Point of Sale (POS) systems for
transactions and returns/exchanges, performed inventory audits to ensure
accuracy, and maintained detailed inventory records.

Welcomed customers, accurately took and placed orders, prepared and cooked
food items, carefully packaged orders, processed transactions, delivered
exceptional customer service, maintained cleanliness and sanitation throughout
the building and equipment, and disposed of waste.