Alisah Herrera
NAPA,California
Summary
Professional with extensive experience in customer service, hospitality environments, and administrative operations. Strong background in billing, client communication, and supporting day-to-day operations across multiple entities. Known for being organized, reliable, and providing high-quality service in fast-paced settings.
Overview
2027
2027
years of professional experience
Work History
Billing & Office Manager
Heritage Vineyard Management
Napa, CA
2022 - Current
- Oversee billing and invoicing for 50+ properties across 400+ combined acres.
- Communicate with clients regarding billing and invoice inquiries, providing clear and professional support.
- Manage departmental budgets, cost tracking, and financial documentation
- Coordinate administrative tasks and executive support to streamline operations
- Support HR functions including onboarding, compliance, and employee training
- Maintain OSHA safety standards through ongoing staff training and regulatory updates
Assistant Manager
Barranco Kitchen
Lafayette, California
05.2021 - 12.2021
- Managed dining room floor operations while supporting service standards
- Coordinated daily operations and resolved guest issues, ensuring smooth service.
- Provided high-quality guest service, enhancing guest satisfaction in fast-paced hospitality environment
- Managed daily POS operations, cash reconciliation, and end-of-day reporting.
Pastry Supervisor & Host/Food Runner
Gruppo Chiarello
Yountville, CA
01.2017 - 2021
- Managed high-demand hospitality environment with focus on detail, time management, and compliance with strict service standards, contributing to operational excellence
- Coordinated pastry production processes to fulfill high-volume demands across all Gruppo Chiarello restaurants, supporting seamless service
- Supported dining room and kitchen operations, including reservation management, guest seating, food running, and service flow.
Education
Napa Valley Independent Study
06-2019
Skills
- Billing & Invoice Management
- Budget Tracking & Financial Documentation
- HR Compliance & Training Support
- Administrative & Operational Coordination
- Client & Guest Relationship Management
- Professional Guest Communication
- POS Cash handling & Reconciliation
- Reservation scheduling & Guest records
- High-volume service coordination
- Guest issue resolution & Service recovery
Timeline
Assistant Manager
Barranco Kitchen
05.2021 - 12.2021
Pastry Supervisor & Host/Food Runner
Gruppo Chiarello
01.2017 - 2021
Billing & Office Manager
Heritage Vineyard Management
2022 - Current
Napa Valley Independent Study