Alisandra Sorenson
Roswell
Summary
Dedicated barista with expertise in customer education and complaint resolution. Committed to maintaining high standards of food safety and service quality.
Dynamic shift lead manager with a proven track record in staff training and team collaboration. Skilled in enhancing service efficiency and customer satisfaction through effective communication and attention to detail.
Detail-oriented professional known for ensuring food safety compliance and smooth daily operations. Experienced in resolving customer complaints and training staff to elevate service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Trippi teas
El Paso
10.2025 - 11.2025
- Prepared a variety of specialty teas and beverages for customers.
- Maintained cleanliness and organization of the workspace and equipment.
- Assisted customers with product selection and provided excellent service.
- Operated point-of-sale system for processing transactions efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Educated customers about tea varieties and brewing techniques effectively.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Shift Lead Manager
Southwest Foodservice Excellence
Las Cruces
06.2017 - 12.2020
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Managed inventory levels and placed orders to maintain stock availability.
- Resolved customer complaints promptly to ensure a positive dining experience.
- Conducted regular inspections of food preparation areas for cleanliness and safety.
- Trained new employees on procedures, policies, and job functions.
- Ensured proper stock levels were maintained throughout the shift.
- Addressed any issues or concerns raised by staff during shifts.
- Taught staff upselling techniques to meet revenue targets.
- Kept up-to-date with changes in industry regulations and best practices.
Education
BLS
Pinnacle Institute Medical School
05.2025 - 06.2025
F7R6P5R3 - Phelbotomist
Pinnacle Institute Medical School
Las Cruces, New Mexico 05.2025 - 06.2025
01V181Q - Basic Life Saving Course
BLS
05.2025 - 06.2025
Skills
- Preparation techniques
- Technical proficiency
- Point-of-sale operation
- Customer education
- Food safety compliance
- Customer relationship management
- Team collaboration
- Complaint resolution
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Product displays
- Beverage preparation
- Basic math
- Quality control
- Smoothie making
Certification
- BLS certified,01V181Q,Pinnacle institute medical school
- Phlebotomy certified, F7R6P5R3 Pinnacle institute medical school
- Food handlers license,Alisandra Sorenson
NFHF-1760465246-2368-54127
October 14, 2025
Texas Food Handler Certification
Student: Alisandra Sorenson
Course: Texas Food Handler Certification
Completion Date: October 14, 2025
Certification ID# NFHF-1760465246-2368-54127
Timeline
Barista
Trippi teas
10.2025 - 11.2025
BLS
Pinnacle Institute Medical School
05.2025 - 06.2025
F7R6P5R3 - Phelbotomist
Pinnacle Institute Medical School
05.2025 - 06.2025
01V181Q - Basic Life Saving Course
BLS
05.2025 - 06.2025
Shift Lead Manager
Southwest Foodservice Excellence
06.2017 - 12.2020