Alisha Arrington

My role as a Instacart Shopper and Deliver. Receiving and managing orders through the Instacart app.Shopping for items at local stores. Communicating with customers about substitutions, out-of-stock items, and delivery times. Delivering orders to customers in a timely friendly manner with have a 5 Star grading rate from Customers Feedback and Experience.

My role was a Replenish Associate and Sales Associate. I unloaded the Truck as well as restock merchandise. I was also part of the Replenish Team for the store.

• Answered customer questions and addressed concerns resulting in reduction in customer complaints.
• Answered inbound calls, chats and emails to facilitate customer service.
• Trained new employees on procedures and policies to maximize team performance.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Exceeded company productivity standards on consistent basis.
• Relayed customer feedback to cross-functional teams to improve products and services.

• My role was a Delivery Driver as well as an early morning prep associate. As well as a Cashier and Online Ordering.
• Created delivery routes based on destinations and timelines to maintain efficiency.
• Delivered items to customers and presented invoices for payments.
• Answered customer questions regarding products and resolved issues with order accuracy and quality.
• Quickly responded to customer inquiries to improve business relationships.
• Checked and secured package loads before deliveries.
• Answered shipment and delivery questions concerning estimated times of arrival.
• Processed cash, credit card and check payment for services.

• Stocked and Binned in merchandise. Customer Service Representative at the Fabric Counter and throughout the store. acting Supervisor when Manager was out.
• Poviding excellent customer service and ensuring a positive shopping experience.
• Managed cash registers, processed transactions, and handled customer payments.
• Utilized effective communication skills to resolve customer complaints and concerns.
• Collaborated with colleagues to achieve sales goals, control inventory, and reduce shrinkage.
• Maintained a clean and organized store environment, including shelves, displays, and sales floors.