Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edward Eric Strand

Kent,WA

Summary

Experienced team contributor with exceptional organizational skills, adept at managing multiple projects simultaneously with precision. Skilled in task prioritization and meeting deadlines efficiently. Seeking a challenging full-time position that allows for the utilization of interpersonal abilities, effective time management, and problem-solving proficiency. Demonstrated leadership experience in guiding teams, overseeing complex projects, and achieving strategic goals. Proficient in developing streamlined processes, upholding high standards, and aligning efforts with organizational objectives. Recognized for collaborative work style and dedication to delivering excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Full-Time Courier

Federal Express
01.2025 - Current
  • Greet recipients, deliver packages and parcels and acquire proper signatures for all deliveries.
  • Complete daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhance customer satisfaction through timely deliveries and professional communication with clients.
  • Adhere to all traffic laws while operating company vehicles for safe transportation of goods.
  • Establish lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Follow company policies and procedures during shift.

Security Supervisor

United Parcel Service
11.2022 - 03.2024
  • Investigated incidents and corporate concerns, analyzed research and surveillance data, interviewed investigation subjects and prepared case reports.
  • Audited quality and integrity policies and procedures to ensure compliance.
  • Analyzed investigation results and root cause of losses to determine preventive measures.
  • Developed customized security procedures for external customers.
  • Resolved employee and customer issues.
  • Maintained awareness of security issues among employees by conducting new hire orientation and attending cross-functional department meetings.
  • Conducted security audits.
  • Supervised team of 10 uniformed security personnel during shift.

On-Road Supervisor

United Parcel Service
08.2020 - 11.2022
  • Supervised the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements.
  • Participated in the development and implementation of work process plans to maximize center proficiency and achieve business results.
  • Ensured implementation and maintenance of a Comprehensive Health and Safety Plan.
  • Conducted risk management and safety compliance audits.
  • Maintained employee safety training and certifications.
  • Determined employee training needs to produce continuous development plans.
  • Conducted performance evaluations and resolve individual and group performance issues.
  • Supported a collaborative work environment through continuous communication and relationship building.
  • Applied knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives.
  • Applied workforce planning knowledge to evaluate labor markets and devise strategies to attract talent.
  • Coached and developed others using career development processes and tools.
  • Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
  • Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.

Package Car Driver

United Parcel Service
09.2015 - 08.2020
  • Completed the daily pre and post-trip inspections of package car, recording and reporting and defects and malfunctions.
  • Practiced proper lifting techniques with packages over 70 lbs. to avoid injury.
  • Delivered packages and parcel to recipients in a timely manner, ensuring time-sensitive parcels are delivered by their scheduled time.
  • Recorded each delivery and pick-up using the D.I.A.D. (Delivery Information Acquisition Device).
  • Verified the contents of the package car daily, ensuring all inventory was onboard.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Communicated customer complaints, requests, and feedback to company management.
  • Reported any errors that were found on delivery documents to management.
  • Established long-term customer relationships through prompt and courteous service.
  • Answered customer questions regarding shipments.

Education

Bachelor of Science - Criminal Justice

ITT Technical Institute
Seattle, WA
01.2014

Associate of Science - Criminal Justice

ITT Technical Institute
Seattle, WA
09.2011

Skills

  • Strong skills in time management, prioritizing tasks, and meeting deadlines
  • Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line
  • Profound ability to communicate effectively, both orally and in writing
  • Proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook; Netscape and Internet Explorer
  • Exceptionally quick ability to identify, focus, and execute pivotal priorities
  • Proficiency with editing software
  • Proficiency with camera equipment
  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service

Certification

  • CyberSecurity, Coursera - Currently enrolled, Estimated time of completion - 3 months

Timeline

Full-Time Courier

Federal Express
01.2025 - Current

Security Supervisor

United Parcel Service
11.2022 - 03.2024

On-Road Supervisor

United Parcel Service
08.2020 - 11.2022

Package Car Driver

United Parcel Service
09.2015 - 08.2020

Bachelor of Science - Criminal Justice

ITT Technical Institute

Associate of Science - Criminal Justice

ITT Technical Institute

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