
Customer-focused operations professional with experience in logistics, gate coordination, and high-volume service environments. Demonstrated strength in documentation accuracy, driver and customer communication, workflow coordination, and maintaining efficiency under pressure. Seeking a full-time Service Advisor or customer operations role with long-term growth potential.
Process inbound and outbound truck traffic efficiently in a high-volume railyard
Verify container documentation and ensure compliance with site procedures
Communicate directly with drivers to coordinate yard access and movement
Maintain accurate transaction and shipment records
Resolve driver concerns professionally while maintaining workflow
Adhere to safety and security protocols in a regulated logistics environment
Delivered customer service in fast-paced retail environment
Processed payments and balanced cash drawer accurately
Assisted customers and resolved concerns professionally
Maintained organized and clean service area
Assigned to DOT Facility
Controlled and monitored access at a secured facility gate
Verified personnel, vendors, and vehicles entering and exiting the site
Maintained accurate logs, reports, and shift documentation
Used tablets and monitoring systems for record-keeping and verification
Monitored CCTV and site activity from a fixed post
Communicated clearly with drivers, crews, supervisors, and site personnel
Maintained order and compliance with site rules during day and overnight operations
Reliable day and night-shift presence with consistent attendance over long-term assignment