Alisha Balch
Dorr,MI
Summary
Dynamic store manager with a proven track record in boosting sales through effective team leadership and exceptional customer service. Skilled in inventory management and problem-solving, driving operational efficiency and customer satisfaction.
Results-driven store manager recognized for achieving sales targets and creating a positive work environment. Strong multitasking and organizational skills, combined with a focus on customer relations, contribute to sustained revenue growth.
Overview
16
16
years of professional experience
Work History
Store Manager
Pandora Jewelry
Byron Center, MI
02.2020 - Current
- Led team to achieve sales targets and enhance customer service quality.
- Developed and implemented staff training programs to improve product knowledge and sales techniques.
- Managed inventory levels, ensuring accurate stock management and timely replenishment.
- Analyzed sales data to identify trends, optimize product placement, and drive revenue growth.
- Fostered a positive store environment through effective communication and conflict resolution strategies.
- Oversaw daily operations, ensuring compliance with company policies and retail standards.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Yankee Candle
Grandville, MI
03.2016 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Led team to achieve sales targets and enhance customer service quality.
- Oversaw daily operations, ensuring compliance with company policies and retail standards.
Store Manager
Maurices
Caledonia, MI
09.2010 - 07.2015
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed sales data to identify trends, optimize product placement, and drive revenue growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Wayland Union
Wayland, MISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Retail inventory management
- Store merchandising
- Recruitment and hiring
- Goals and performance
- POS systems
- Leadership development
- Documentation and reporting
- Payroll management
- Bank and safe deposits
- Performance reviews
- Leading staff meetings
- Personnel development
- Marketing and promotions
- Special events
Timeline
Store Manager
Pandora Jewelry
02.2020 - Current
Store Manager
Yankee Candle
03.2016 - 02.2020
Store Manager
Maurices
09.2010 - 07.2015
High School Diploma -
Wayland Union