Alisha Bauser
Orange Park,FL
Summary
Dynamic Patient Financial Counselor with extensive experience at Cancer Specialists of North Florida, adept at claims processing and payment negotiations. Proven track record in enhancing patient satisfaction through effective financial counseling and conflict resolution. Recognized for developing streamlined processes that improved operational efficiency and patient confidence in billing practices.
Overview
15
15
years of professional experience
Work History
Patient Financial Counselor/Trainer Radiation Onco
Cancer Specialists of North Florida
Fleming Island, FL
06.2021 - Current
- Conducted financial assessments to determine patient eligibility for assistance programs.
- Educated patients on financial responsibilities and available payment options.
- Coordinated with insurance providers to verify coverage and benefits.
- Assisted patients in completing necessary documentation for financial assistance applications.
- Developed streamlined processes to improve patient intake efficiency and satisfaction.
- Collaborated with healthcare teams to address billing inquiries and resolve discrepancies.
- Implemented follow-up protocols ensuring timely communication regarding account statuses and payment plans.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Leveraged advanced problem-solving skills to address complex cases involving multiple payers or coordination of benefits.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Collaborated with healthcare providers to ensure accurate billing codes, reducing claim denials and improving reimbursement rates.
- Mediated disputes between patients and insurance companies, ensuring accurate claim processing and patient satisfaction.
- Training new on boards for medical and radiation oncology.
Patient Financial Counselor Medical Oncology
Cancer Specialists of North Florida
Fleming Island, FL
05.2015 - 05.2021
- Provided ongoing support to patients navigating complex financial situations within cancer care services.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
- Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
- Improved patient satisfaction by offering comprehensive financial counseling services, ensuring clarity on billing and insurance processes.
- Facilitated workshops on healthcare financial management for patients, empowering them with knowledge to manage their healthcare expenses better.
- Trained new staff on patient financial services best practices, elevating overall performance of financial counseling team.
- Implemented patient follow-up system to address billing questions, leading to decrease in patient complaints.
- Streamlined insurance verification process, minimizing billing errors and speeding up patient admissions.
- Negotiated payment plans and settlements with patients, improving cash flow and reducing accounts receivable aging.
- Verified patient insurance eligibility and entered patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
Front Desk Receptionist
Cancer Specialist of North Florida
Jacksonville, FL
10.2012 - 04.2015
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Answered multi-line phone system, directing calls to appropriate departments.
- Assisted with patient check-in and check-out procedures efficiently.
- Maintained organized front desk area, enhancing operational flow.
- Provided accurate information about services and procedures to patients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Increased guest retention by maintaining a welcoming and organized reception area.
Medical Records Clerk
Geiden and Associates
11.2010 - 04.2011
- Maintained and organized patient records using electronic medical record systems.
- Processed patient information requests in compliance with HIPAA regulations.
- Conducted regular audits of medical records to ensure accuracy and completeness.
- Assisted in training new clerks on data entry procedures and record management.
Education
High School Diploma -
Fleming Island High School
Fleming Island, FL05-2011
Skills
- Medicare expertise
- Claims processing
- Payment negotiations
- Insurance verification
- Financial counseling
- Medical billing
- Medicaid
- Customer service
- HIPAA compliance
- Medical terminology
- Data entry proficiency
- Conflict resolution
- Payment collection
- Teamwork and collaboration
- Problem-solving
- Time management
- Punctual and hardworking
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Caring and empathetic
- Documenting and recording information
Timeline
Patient Financial Counselor/Trainer Radiation Onco
Cancer Specialists of North Florida
06.2021 - Current
Patient Financial Counselor Medical Oncology
Cancer Specialists of North Florida
05.2015 - 05.2021
Front Desk Receptionist
Cancer Specialist of North Florida
10.2012 - 04.2015
Medical Records Clerk
Geiden and Associates
11.2010 - 04.2011
High School Diploma -
Fleming Island High School