Alisha Beertzer
Hanna,IN
Summary
Results-driven quality assurance professional with extensive experience at Fiber Tech Plastics, recognized for enhancing team efficiency by 30% through effective training and mentoring. Proficient in equipment maintenance and health and safety protocols, consistently exceeding production targets. Known for exceptional time management and parts inspection skills that ensure top-tier product quality. Seeking to leverage expertise in a challenging role to drive continuous improvement and operational excellence.
Overview
13
13
years of professional experience
Work History
Manufacturing Associate
Fiber Tech Plastics
Elberfeld, IN
08.2024 - 11.2024
- Conducted quality control tests to ensure products met industry standards and specifications.
- Recorded production data such as quantity produced, scrap rate, and cycle time information accurately.
- Followed established manufacturing guidelines related to quality assurance standards.
- Communicated with co-workers to improve unit production.
- Followed detailed assembly instructions, processes, and procedures for product assembly.
- Hand-assembled needed parts with bolts and screws.
- Assisted in the setup and adjustment of manufacturing machinery and equipment.
- Maintained a clean and safe work environment by adhering to health and safety protocols.
- Assemble parts into finished products using various mechanical processes including welding, brazing, soldering, gluing and riveting.
- Inspected finished products for defects before packaging them for shipment.
- Recorded production data accurately for inventory control and quality management purposes.
- Inspected finished products to verify conformance with customer requirements.
- Performed routine inspections to ensure product quality and adherence to specifications.
- Maintain records of production, quality control, and machine maintenance activities.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Operated and maintained production equipment to optimize efficiency and quality.
Delivery Driver Trainer
DoorDash
Evansville, IN
04.2021 - 09.2024
- Reported mechanical problems encountered with vehicles to dispatch.
- Evaluated driver performance during road tests to ensure compliance with company standards.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Served as a mentor for new employees, providing advice and support throughout their onboarding process.
- Facilitated interactive learning experiences through hands-on demonstrations or role playing exercises.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Processed shipment documents neatly and efficiently for each load.
Non-Medical Transportation Provider
Sky Transportation
Evansville, IN
09.2018 - 08.2021
- Monitored driver performance through GPS tracking systems to ensure efficient routes were taken.
- Organized the delivery of goods, materials, and personnel to desired locations in a timely manner.
- Generated weekly reports outlining vehicle maintenance needs for upcoming weeks.
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
- Coordinated communication between drivers, dispatchers, customer service representatives, and other departments within the organization.
- Managed daily vehicle maintenance schedules and performed regular inspections to ensure safety and reliability.
- Provided training for new employees on proper handling of vehicles, cargo loading and unloading procedures, customer service techniques.
- Investigated any complaints from customers regarding late deliveries or damaged goods.
- Maintained accurate records of deliveries including invoices and manifests.
- Performed fuel, oil and fluid checks, external washing, and cabin cleaning.
- Scheduled pickups and drop-offs for shipments according to customer needs.
Customer Support Representative
Nanas House Cleaning
Petersburg, IN
02.2012 - 09.2018
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Troubleshot technical problems using provided resources or third-party tools.
- Handled escalated customer service issues with professionalism and empathy.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Monitored performance metrics related to customer satisfaction scores.
- Provided technical support to customers via phone and email.
- Performed administrative duties such as data entry, filing and document preparation.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Developed relationships with customers through friendly interactions.
- Followed established policies and procedures while providing excellent customer service.
- Conducted follow-up calls to ensure customer satisfaction.
Education
Some College (No Degree) - Business Technology Course
Oakland City University
Oakland City, INSkills
- Quality Assurance
- Instructional Assembly Expertise
- Equipment maintenance
- Data Production Logging
- Health and safety
- Workflow Optimization
- Time management
- Training and mentoring
- Assembly line experience
- Hand tools proficiency
- Parts inspection
Timeline
Manufacturing Associate
Fiber Tech Plastics
08.2024 - 11.2024
Delivery Driver Trainer
DoorDash
04.2021 - 09.2024
Non-Medical Transportation Provider
Sky Transportation
09.2018 - 08.2021
Customer Support Representative
Nanas House Cleaning
02.2012 - 09.2018
Some College (No Degree) - Business Technology Course
Oakland City University
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