Alisha Bishop
Lindenwold
Summary
Enthusiastic candidate with a diverse background in Social Work and Human Services Industry. Possessing over eighteen years of experience and field work. Strong professionalism, investigative, analytical, and organizational skills. Service professional with strong track record in enhancing satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
19
19
years of professional experience
Work History
Family Service Specialist II
New Jersey Division of Child Protection and Permanency (DCP&P)
08.2017 - Current
- Investigate allegations of suspected child abuse and/or neglect as well as assessing welfare concerns while implementing Solution-Based Casework (SBC) strategies/practices
- Assure the safety of children during the investigative process
- Provide case management services and process investigations for closure or permanency and/or court proceedings while adhering to Division policy and/or court orders
- Testify in court hearings pertaining to the children’s well-being, best interest, and evidence gathered during investigation process
- Work in partnership with Courts, Special Victims Unit, local police, and other professionals in the community to determine the appropriate course of action to assess families success
- Refer families to community resources based on need, including counseling services, crisis intervention, and family support services
- Performing monthly/weekly in-home visits and/or placing child in relative home and/or foster care home as needed per individual investigation/case
- Volunteered for the COVID Impact Team; during the COVID-19 pandemic participated on a team of employee who performed the field function of operations while all other employee worked remotely
- This included responding to new referrals in the community and conducting field visit with families already engaged with DCPP services
Presumptive Eligibility Coordinator
Oaks Integrated Care
06.2015 - 08.2017
- Assist family in the Presumptive Eligibility application process, ensuring services are financially covered via New Jersey Medicaid PE or 3560
- Gathering/maintaining fiscal year statistics for call volume, dispatches, cancellations, case assignments, open cases
- Gathering statistics for DCP&P removals/placements and associated mobile response dispatches, participate in monthly meetings with DCP&P to discuss dispatches and cases
- Training new Crisis Intervention Specialist staff on policies, procedures, supervise involvement with children and families and all around responsibilities of their position
- Overseeing daily operations of the program
Crisis Intervention Specialist
Oaks Integrated Care
10.2013 - 06.2015
- Children’s Mobile Response Camden County, direct support counseling for children, adolescents, and young adults, ages 2-21 and their families, 24/7 response when on-call, response to the home or location of the crisis must be within one hour of intake call
- Responsibilities include assessments, evaluations, treatment plans, safety plans, documentation, case management, referrals/linkages to appropriate services, and transition planning
Residential Coordinator
Robins’ Nest Inc.
04.2013 - 10.2013
- Supervise staff; Provide case supervision and performance/professional development
- Ensure day to day maintenance and function of the residential house
- Completes and submits accurate written reports on consumers, staff, and agency financial documents
- Completes New Jersey State required assessments, treatment plans and contact notes
- Review and analyze intake packets and referrals to assess consumers for appropriateness within the program
Case Coordinator
Intercultural Family Services, Inc.
08.2012 - 04.2013
- Supervise and assign Therapeutic Staff Support and Behavioral Health Worker
- Oversees both Wraparound and School Therapeutic Services
- Maintain data base for all assigned Behavioral Health Rehabilitative Service workers
- Review case files for compliance by ensuring that all required documentation is present
Program Coordinator
Crossroads Programs, Inc.
08.2008 - 10.2011
- Provide case management services for children and foster parents, with in the CSOC Therapeutic Foster Care system
- Develop therapeutic plans to address clinical needs of youth, provide support and training to the foster parents
- Intervene in crisis situations
- Work alongside the DCP&P, Youth Case Management, Case Management Organization, and Unified Case Management to ensure the complete care of all youth and families who require services
Intensive Supervision Counselor
Tidewater Youth Services Commission
05.2006 - 04.2008
- Primary responsibilities included providing counseling, supervision and other treatment services to youth offenders and their families
- Responded to youth and family in crisis situations
- Prepared written and oral reports to court officials on youth and family’s behavior
- Provided court officials with professional recommendations on monitored youth to assist in substantiating the courts actions towards the youth’s detainment or residential placement
Corrections Officer
Virginia Department of Corrections
06.2005 - 05.2006
- Completed basic training camp, certified as a full functioning corrections officer
- Responsibilities included maintaining the safety, control, discipline and escape prevention of inmates while in custody of the state
- Prepared incident/accident reports in the event of injury or when inmates were not in compliance with rule and regulations
Education
Master of Science - Human Resource Management
Capella University
Minneapolis, MN01.2021
Bachelor of Science - Sociology
East Carolina University
Greenville, NC01.2005
Skills
- Client Retention Strategies
- Cross-functional coordination
- Professional telephone demeanor
- Clerical Support
- Follow-up skills
- Call Management
- Customer Relationship Management (CRM)
Timeline
Family Service Specialist II
New Jersey Division of Child Protection and Permanency (DCP&P)
08.2017 - Current
Presumptive Eligibility Coordinator
Oaks Integrated Care
06.2015 - 08.2017
Crisis Intervention Specialist
Oaks Integrated Care
10.2013 - 06.2015
Residential Coordinator
Robins’ Nest Inc.
04.2013 - 10.2013
Case Coordinator
Intercultural Family Services, Inc.
08.2012 - 04.2013
Program Coordinator
Crossroads Programs, Inc.
08.2008 - 10.2011
Intensive Supervision Counselor
Tidewater Youth Services Commission
05.2006 - 04.2008
Corrections Officer
Virginia Department of Corrections
06.2005 - 05.2006
Master of Science - Human Resource Management
Capella University
Bachelor of Science - Sociology
East Carolina University
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