Alisha Bylsma
Wyoming,MI
Summary
Proven expert in cleaning and sanitization, I significantly enhanced client satisfaction and operational efficiency across various roles, notably at Denali National Park. Leveraging strong customer service skills and meticulous attention to health and safety compliance, I consistently delivered high-quality, eco-friendly cleaning solutions, fostering loyalty and driving a 20% increase in repeat business. Qualified Desired Position with proven track record in maintaining clean, orderly, and safe environments. Successfully managed various cleaning tasks, ensuring client satisfaction and pristine living spaces. Demonstrated attention to detail and effective time management in every assignment. Professional with comprehensive experience in fugitive recovery. Skilled in surveillance, negotiation, and conflict resolution. Strong focus on team collaboration and achieving results with adaptability to changing needs. Reliable, determined, and adept at ensuring compliance with legal and procedural requirements. Knowledgeable Desired Position with solid background in law enforcement. Proven track record in locating and apprehending fugitives safely and efficiently, contributing to public safety. Demonstrated proficiency in surveillance and negotiation skills. Sharp-eyed Private Investigator with Number years of surveillance and investigation work. Adept at researching, analyzing and investigating with strong command of applicable laws, codes, and regulations. Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
House Cleaner
Sub Contractor, Foley, Pitcher Perfect, Payton
West Michigan
10.2014 - Current
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cleaning Contractor
Green Ridge Apartments
Comstock Park, MI
10.2017 - 10.2023
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Streamlined cleaning processes for increased productivity and cost savings.
- Continuously improved personal skills by participating in industry workshops and staying current on new products, techniques, and trends.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Upheld a professional appearance at all times while representing the company on job sites.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Provided assistance to other staff members with cleaning of difficult areas.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Cleaning Contractor
Apple Ridge Apartments
Walker, MI
05.2019 - 05.2023
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Proactively identified potential issues in properties that required special attention or additional services.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Removed trash, debris and other waste materials from premises.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Constructional Cleaner
A1
Gr, Kentwood, Cascade
10.2019 - 06.2020
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Removed trash, debris and other waste materials from premises.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Fugitive Recovery Agent
Ace Bail Bonds
Leonard Gr MI
10.2010 - 01.2020
- Developed customized strategies for each case based on individual circumstances, adjusting tactics as needed to increase likelihood of success while minimizing risks involved in recovery process.
- Managed caseloads efficiently by prioritizing tasks, allocating resources appropriately and maintaining accurate documentation of all investigative activities.
- Reduced the risk of flight by conducting diligent surveillance on high-risk individuals awaiting trial.
- Established a reputation in the industry for professionalism and ethical conduct while consistently delivering results even under high-pressure situations.
- Uploaded evidence into case management system each day.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Conducted mobile and stationary surveillance on subjects of Type investigations.
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Set up both auditory and visual monitoring and recording devices.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
- Conducted surveillance for up to Number hours at time.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
- Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
- Collaborated with bail bondsmen to identify high-priority targets, prioritizing cases based on urgency and potential risks to the community.
- Developed strong relationships with local police departments to facilitate efficient information sharing and collaboration.
- Maintained public safety by apprehending dangerous fugitives and working closely with local law enforcement agencies.
- Streamlined operations, implementing advanced technology for improved tracking and communication during recovery missions.
- Conducted interviews with friends, family members, and associates of subjects to gather critical information about their whereabouts or intentions.
- Maintained strict confidentiality regarding client information and sensitive details surrounding cases, upholding ethical standards within the fugitive recovery profession.
- Improved team performance by providing training on investigative techniques, tactical procedures, and legal compliance within the industry.
- Executed arrest warrants in accordance with state laws, ensuring all actions were legally compliant and minimized liability risks for employers.
- Communicated effectively with clients, providing regular updates on case progress and addressing any concerns or questions in a timely manner.
- Assisted clients in navigating complex legal processes after retrieval of fugitives, providing support during court appearances and case resolution.
- Utilized social media platforms for undercover investigations into suspect behaviors, allowing for more accurate predictions of movements or patterns leading up to arrests.
- Coordinated recovery efforts across multiple jurisdictions as necessary for successful apprehension of fugitives who crossed state lines or fled internationally.
- Conducted comprehensive background checks on subjects, uncovering crucial details that aided in successful recoveries.
- Implemented covert surveillance methods to monitor suspects without detection, maintaining a safe distance while gathering crucial intelligence.
- Enhanced client satisfaction by efficiently locating and apprehending fugitives through thorough investigations.
- Updated database and kept accurate records.
- Located people failing to appear in court.
- Maintained up-to-date knowledge of industry trends, laws, and best practices for continuous process improvement.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
- Provided exceptional customer service in all interactions with clients and debtors, fostering trust and credibility in the company brand.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Commercial Cleaner
Sub Contractor, Foley, Pitcher Perfect, Payton
Grand Haven, MI
02.2015 - 09.2017
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Kept building entryway glass clean and polished for professional presentation.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Refilled soap dispensers and air fresheners in Number bathrooms.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Maintained floor cleaning and waxing equipment.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Gift Shop Manager
Denail National Park
Denali National Park AK
04.2010 - 09.2010
- Resolved customer complaints promptly and effectively, turning dissatisfied shoppers into loyal patrons.
- Assisted in the recruitment process for new staff members, conducting interviews and selecting qualified candidates to join the team.
- Developed strong relationships with vendors, negotiating favorable pricing and securing unique products for the gift shop.
- Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
- Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased customer satisfaction by implementing efficient inventory management and product display techniques.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Nutrition Specialist
Spectrum Health Blodgett Hospital
Butterworth Hospital
03.2007 - 11.2009
- Managed multiple nutritional educational groups to increase client nutrition knowledge.
- Improved client nutrition by developing personalized meal plans and providing expert guidance on dietary choices.
- Enhanced patient recovery rates by collaborating with healthcare teams to formulate effective nutritional interventions.
- Created and prepared visual aids, manuals and other materials used in teaching.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
Education
Cosmetology - Cosmetology
Doulas J Aveda
Grand Rapids, MI09.2007
High School Diploma - All Subjects
Roger's Lane
Wyoming, MI06.2006
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
- Kitchen Cleaning
- Floor cleaning
- Quality Assurance
- Household Management
- Payment Collection
- Safe Chemical Handling
- Dusting Techniques
- Meal Preparation
- Mold prevention
- Safe cleaning with chemicals
- Commercial and residential cleaning
- Teamwork
- Residential Cleaning
Timeline
Constructional Cleaner
A1
10.2019 - 06.2020
Cleaning Contractor
Apple Ridge Apartments
05.2019 - 05.2023
Cleaning Contractor
Green Ridge Apartments
10.2017 - 10.2023
Commercial Cleaner
Sub Contractor, Foley, Pitcher Perfect, Payton
02.2015 - 09.2017
House Cleaner
Sub Contractor, Foley, Pitcher Perfect, Payton
10.2014 - Current
Fugitive Recovery Agent
Ace Bail Bonds
10.2010 - 01.2020
Gift Shop Manager
Denail National Park
04.2010 - 09.2010
Nutrition Specialist
Spectrum Health Blodgett Hospital
03.2007 - 11.2009
Cosmetology - Cosmetology
Doulas J Aveda
High School Diploma - All Subjects
Roger's Lane