Alisha Chapman
Livermore,CA
Summary
I am a highly-motivated individual with a desire to take on new challenges. I have a strong work ethic, extremely personable, adaptable, with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Shane Co.
Walnut Creek, CA
05.2023 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Processed outbound shipments, including packing and labeling products for delivery.
- Monitored inventory levels and re-ordered supplies when necessary.
Office Manager
Trifecta Comics Inc.
Livermore, CA
06.2020 - 01.2023
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
Associate of Arts - Early Childhood Education
Las Positas College
Livermore, CA12.1994
Skills
- Report Generation
- Information Security
- Teamwork and Collaboration
- Product Knowledge
- Complaint Resolution
- Call Management
- Account Updating
- Client Relations
- Courteous Demeanor
- Problem-Solving Abilities
- Professional Telephone Demeanor
- Research
- Critical Thinking
- Multi-Task Management
- Contract Administration
- eCommerce
Timeline
Customer Service Representative
Shane Co.
05.2023 - Current
Office Manager
Trifecta Comics Inc.
06.2020 - 01.2023
Associate of Arts - Early Childhood Education
Las Positas College
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