Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Charles

Summary

Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

13
13
years of professional experience

Work History

Appointment Scheduler

Fusion/EPGI
04.2024 - 05.2025
  • Inbound calls for patients who were referred for gastroenterology issues.
  • Scheduled appointments for patients.
  • Returned phone calls to patients if they needed emergency appointments.
  • Built new charts for patients and put their insurance information in.

Crew Member

Wendy's
02.2023 - 03.2024
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures.

Survey Interviewer

Dynata LLC
01.2022 - 06.2023
  • Used specified forms to compile, record and code results or data from interviews and surveys.
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Explained survey objectives and procedures to interviewees.
  • Adjusted scripts to better target needs and interests of specific individuals.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Convinced unwilling individuals by using logical, persuasive rebuttals.
  • Followed scripted questionnaires verbatim to collect research data.

Crew Member

KFC Restaurant
03.2021 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Worked well with teammates and accepted coaching from management team.


Sales Associate

VXI Global Solutions
02.2012 - 05.2015
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Timken Senior Highschool
Canton, OH

Skills

  • Accuracy and precision
  • Chart updating
  • Online research
  • Schedule coordination
  • Patient flow management
  • Referral management
  • Telephone management
  • Confidentiality
  • Appointment confirmation
  • Client relationship building
  • Insurance verification
  • Follow-up skills

Timeline

Appointment Scheduler

Fusion/EPGI
04.2024 - 05.2025

Crew Member

Wendy's
02.2023 - 03.2024

Survey Interviewer

Dynata LLC
01.2022 - 06.2023

Crew Member

KFC Restaurant
03.2021 - 01.2023

Sales Associate

VXI Global Solutions
02.2012 - 05.2015

Timken Senior Highschool
Alisha Charles