Wendy Coleman
Conway,AR
Summary
Experienced professional who excels at exceptional customer service, time management, and communication skills. Skilled in building relationships between clients and fellow professionals. Knowledgeable at problem solving and conflict resolution. Adept at handling confidential and/or sensitive information.
Overview
20
20
years of professional experience
Work History
Appointment Scheduler
Russell Drematology
10.2023 - Current
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Debt Collector
Access Credit Management
11.2021 - 05.2023
- Call debtors who are past due on certain medical bills
- Ask for payment in full
- If the debtor is unable to pay in full, negotiate a payment arrangement
- Confirm payment amount and payment method
- Answer any related questions
- Acquire pertinent information from debtor to update files
Janitorial Services
Failla Janitorial and Housecleaning Service
10.2017 - 05.2020
- In charge of keeping the workplace clean, organized, and disinfected
- Kept the interior of the building, including floors, carpet, rugs, windows, and walls clean
- Maintained cleaning inventory, placing orders for new products when needed
- Emptied trash and recycling bins
Bank Teller
Relyance Bank
09.2017 - 05.2020
- Fully charged bank teller
- Counted and packaged currency
- Reconciled cash drawer and cash vault
- Kept customers' personal information confidential
- Effectively communicated with both customers and other bank team members
- Built and strengthened customer/ bank relationships
Owner/Operator
Chase Logistics Inc.
01.2005 - 11.2016
- Responsible for creating, analyzing, and managing all coordination plans
- Arranged efficient transportation, organized storage, and other shipment solutions
- Maintained a cordial relationship with vendors, retailers, and customers while providing maximum customer satisfaction
- Managed all day-to-day operations
- Responsible for managing, organizing, and monitoring the distribution as well as storage and security of the goods
Education
Bachelor's Degree - General Business
University of Arkansas at Little Rock
Little Rock, AR01.1989
Skills
- Patient flow management
- Schedule coordination
- Appointment confirmation
- Scheduling expertise
- Accuracy and precision
- Referral management
Timeline
Appointment Scheduler
Russell Drematology
10.2023 - Current
Debt Collector
Access Credit Management
11.2021 - 05.2023
Janitorial Services
Failla Janitorial and Housecleaning Service
10.2017 - 05.2020
Bank Teller
Relyance Bank
09.2017 - 05.2020
Owner/Operator
Chase Logistics Inc.
01.2005 - 11.2016
Bachelor's Degree - General Business
University of Arkansas at Little Rock
Similar Profiles
Merrilou RussellMerrilou Russell
Insurance Agent/Owner/Agent/Owner/Customer Service Representative at Russell And Russell InsuranceInsurance Agent/Owner/Agent/Owner/Customer Service Representative at Russell And Russell Insurance
EMILY GENRICKEMILY GENRICK
Bookkeeper at Russell Creek KitchensBookkeeper at Russell Creek Kitchens
David KantorskiDavid Kantorski
Shipping and Receiving Clerk at Dexter Russell Inc.Shipping and Receiving Clerk at Dexter Russell Inc.