Mercadez Adams
Colorado Springs,CO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Carenet Healthcare
03.2022 - 08.2023
- Responded to customer issues to provide immediate resolution and improve retention.
- Performed follow up calls to confirm scheduled appointments.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Coordinated with other departments within the practice to ensure timely patient care.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Entered information into system to update status reports.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Work From Home Chat Agent
Kelly Connect/Apple
04.2018 - 09.2019
- Developed an understanding of customers' needs by asking probing questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Corresponded with more than 3 customers at a time, effectively building outstanding skills in writing while chatting.
- Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
- Promoted available products and services to customers during service, account management and order chats.
- Track time frames between each customer while assisting them.
- Assisted in the training of new Chat Agents, sharing best practices and techniques for success.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Elderly Caregiver
New Dawn Memory Care
11.2016 - 04.2018
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry,
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Call Center Billing Agent
CHARTER COMMUNICATIONS/SPECTRUM
10.2015 - 07.2016
- Quickly analyze and understand customer needs by using computer based software properly to service customer needs at time of call.
- Respond with empathy to customers needs, concerns, and complaints while providing customer service.
- Checked claims coding for accuracy with ICD-10 standards.
- Developed strategies to improve the overall efficiency of the billing process.
- Developed strong professional rapport with vendors and clients.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Supported financial planning efforts by preparing monthly revenue reports for management review.
- Streamlined collection processes by setting up automated payment reminders for overdue accounts.
- Assisted in audits by providing comprehensive financial documentation and answering inquiries from auditors as needed.
Education
Some College Credits - Business Administration And Management
Strayer University
Colorado Springs, CO/ OnlineHigh School Diploma -
Sierra High School
Colorado Springs, CO05.2007
Skills
- Scheduling Appointments
- Enrollment
- Communication Skills
- Caregiving
- Computer/Technical Literacy
- Adaptability/Managing Multiple Priorities
- Leadership
- Management Skills
- Teamwork
- The ability to work under pressure
- Microsoft Excel
- Time management
- Problem solving
- Filing
- Data Entry
- Compliance
- Chart Updating
- Call Screening
- Patient Flow Management
- Insurance Verification
- Production Schedules
- Patient Registration
- Patient Scheduling
- Recordkeeping Proficiency
- Calendar Management
- Meeting deadlines
- Remote Work Capabilities
- Follow-up skills
- Chart updating
- Online research
Timeline
Appointment Scheduler
Carenet Healthcare
03.2022 - 08.2023
Work From Home Chat Agent
Kelly Connect/Apple
04.2018 - 09.2019
Elderly Caregiver
New Dawn Memory Care
11.2016 - 04.2018
Call Center Billing Agent
CHARTER COMMUNICATIONS/SPECTRUM
10.2015 - 07.2016
Some College Credits - Business Administration And Management
Strayer University
High School Diploma -
Sierra High School
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