Alisha Cheney
West Jordan,UT
Summary
Accomplished professional with a proven track record at Mountain America Credit Union, enhancing customer satisfaction and streamlining loan processing. Excelled in roles requiring exceptional organization and communication skills. Notably improved branch accuracy as well as successfully hit and exceeded goals each quarter, leveraging expertise in office administration and problem-solving. Demonstrated leadership by mentoring teams towards peak performance.
Overview
11
11
years of professional experience
Work History
Secretary/Assistant
Curb Cart Concrete
02.2024 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
Mortgage Loan Officer
Self Employed-Brokered
02.2022 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Assistant Manager
Mountain America Credit Union
06.2020 - 02.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Home Equity Loan Processor
Mountain America Credit Union
04.2018 - 04.2020
- Managed multiple loan files concurrently, prioritizing tasks to meet tight deadlines without sacrificing quality.
- Streamlined communication between departments, ensuring smooth progress of loan applications from origination to closing.
- Improved client satisfaction by accurately processing home equity loan applications in a timely manner.
- Maintained strong relationships with clients, addressing concerns and providing updates on loan status throughout the process.
Consumer Loan Officer
Mountain America Credit Union
02.2016 - 04.2018
- Participated in community events as a bank representative to build brand awareness and establish connections with potential clients.
- Implemented cross-selling strategies by promoting additional bank products during client interactions which led to increased revenues for the institution.
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Expanded consumer lending portfolio by actively pursuing new business opportunities within the community.
Lead Teller
Mountain America Credit Union
01.2014 - 05.2016
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
Education
High School Diploma -
Grand County High School
Moab, UT05-2012
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Calendar management
- Complex Problem-solving
- Spreadsheet management
- Payment posting
Timeline
Secretary/Assistant
Curb Cart Concrete
02.2024 - Current
Mortgage Loan Officer
Self Employed-Brokered
02.2022 - Current
Assistant Manager
Mountain America Credit Union
06.2020 - 02.2022
Home Equity Loan Processor
Mountain America Credit Union
04.2018 - 04.2020
Consumer Loan Officer
Mountain America Credit Union
02.2016 - 04.2018
Lead Teller
Mountain America Credit Union
01.2014 - 05.2016
High School Diploma -
Grand County High School
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