Summary
Overview
Work History
Education
Skills
Timeline
Alisha Cryer

Alisha Cryer

Verification Specialist
Orem,UT

Summary

I am a dedicated candidate with a strong work ethic and I am very attentive to detail! Giving the most accurate information is very important to me. I am very interested in finding a position that will enable me to use my existing knowledge and skills, and also learn new skills. I have experience with License Verifications, I am familiar with many primary sources, license types, disciplinary actions, and license status. I have spent almost 3 years effectively working remotely and I would really like to continue a career in Provider Credentialing or another similar role.

Overview

8
8
years of professional experience

Work History

Junior Research Associate (Remote)

Equifax
Orem, UT
01.2022 - 01.2024
  • Performed primary source verifications on various types of healthcare licenses and board certifications.
  • Performed quality assurance checks on completed records prior to submission to the client to ensure accuracy of information and supporting documents.
  • Collected and attached supporting primary source board documents, recorded findings and license status.
  • Conducted both group and individual training sessions via Google Meet to teach new employees rules and procedures.
  • Maintained 99% quality score throughout employment.

License Verification Specialist

Appriss Insights
Provo, UT (Remote), UT
03.2021 - 01.2022
  • Researched healthcare provider job candidates against internal provider database to identify matching records.
  • Performed primary source verifications on licenses and board certifications.
  • Performed ongoing monitoring of providers' licensure status and updated internal database to reflect changes.
  • Located and read through board disciplinary documents to determine provider eligibility.

Seasonal Associate

Amazon
American Fork, UT
11.2020 - 01.2021
  • Operated hand trucks and carts to transfer packages to and from target areas within the warehouse.
  • Used digital scanners to quickly apply location stickers to each parcel as they are unloaded.
  • Worked alongside large conveyor systems to sort packages to assigned conveyors and locations.
  • Staged and sorted incoming packages in designated zones at the end of conveyor belts.
  • Scanned and sorted packages into shipping totes quickly and effectively to reduce stacking.
  • Worked on Safety Crew to roam designated section of warehouse to offer assistance and safety compliance during shift.

Inbound Call Center Representative

The Results Companies
Provo, UT
07.2016 - 04.2017
  • Provided excellent inbound technical support services to H&R Block employees calling in from H&R Block tax offices.
  • Consulted via telephone, and accessed employee systems remotely to identify root system issues or errors within the Blockworks Tax Software program.
  • Maintained calm, kind, open communication to effectively handle difficult calls with very frustrated employees and resolve their issue.
  • Researched, documented, and quickly escalated calls to higher levels of support when necessary.

Education

GED -

Utah Valley State College , Orem, Utah
7 2008

Independence High School, Provo, UT
7 2007

Skills

  • License Verifications
  • Individual/Group training
  • Quality Standards
  • Verbal and Written Communication
  • Proficiency in Windows
  • Proficiency in Microsoft products
  • Data Entry
  • Documentation Skills
  • Data Security
  • Document Review
  • Flexible and Adaptable
  • Public information research
  • Professional telephone demeanor
  • File and records management
  • Primary Souce Verification

Timeline

Junior Research Associate (Remote) - Equifax
01.2022 - 01.2024
License Verification Specialist - Appriss Insights
03.2021 - 01.2022
Seasonal Associate - Amazon
11.2020 - 01.2021
Inbound Call Center Representative - The Results Companies
07.2016 - 04.2017
Utah Valley State College - GED,
Independence High School - ,

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Alisha CryerVerification Specialist