Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Alisha Day

Fort Pierce

Summary

Experienced and empathetic customer service professional with a strong background in account management, insurance verification, and product support. Skilled in handling sensitive information, resolving high-volume inquiries, and maintaining professionalism under pressure. Adept at live chat, phone, and email support.

Overview

10
10
years of professional experience

Work History

Server

Squid Lips
Fort Pierce
01.2025 - Current
  • Deliver prompt, friendly service in a high-traffic restaurant environment
  • Manage multiple tables while ensuring accuracy, customer satisfaction, and upselling techniques
  • Demonstrate strong communication, multitasking, and problem-solving skills

Freelance Virtual Account Support

09.2023 - 12.2024
  • Provided client support via Upwork and Fiverr
  • Assisted with order tracking, account updates, and CRM data entry
  • Used Zendesk, Slack, and Trello

Customer Support Associate

Bed Bath & Beyond
05.2021 - 08.2023
  • Responded to customer inquiries via chat and phone
  • Maintained service quality during peak shopping seasons
  • Tracked orders, processed refunds, and resolved customer concerns

Sales Support Agent

Jet.com
01.2018 - 05.2020
  • Live chat support for e-commerce customers
  • Exceeded performance metrics
  • Helped test and improve chat features

Account Representative

Liberty Medical Supply, Inc.
Fort Pierce
04.2016 - 07.2017
  • Assisted diabetic customers with recurring medical supply orders
  • Verified insurance coverage and ensured timely delivery

Home Delivery Account Representative

Express Scripts
02.2015 - 04.2016
  • Managed prescription deliveries and insurance verifications
  • Resolved escalations and maintained HIPAA compliance

Education

High School Graduate -

Martin County High School
Stuart, FL

Skills

  • Claims analysis and appeals submission
  • HIPAA compliance
  • Secure data management
  • Financial negotiation
  • Attention to detail
  • CRM software proficiency
  • Microsoft Excel, Word, and Outlook
  • Effective virtual communication
  • Customer support and service
  • Professionalism and integrity
  • Problem solving and critical thinking
  • Remote tools expertise
  • Hospitality and upselling strategies
  • Order management

Additional Information

Available Upon Request, Evenings, Overnights, Weekends

References

References available upon request.

Timeline

Server

Squid Lips
01.2025 - Current

Freelance Virtual Account Support

09.2023 - 12.2024

Customer Support Associate

Bed Bath & Beyond
05.2021 - 08.2023

Sales Support Agent

Jet.com
01.2018 - 05.2020

Account Representative

Liberty Medical Supply, Inc.
04.2016 - 07.2017

Home Delivery Account Representative

Express Scripts
02.2015 - 04.2016

High School Graduate -

Martin County High School

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