Alisha Dillard
Wichita Falls,TX
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Versatile customer-oriented bartender, server and manager, offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
10
10
years of professional experience
Work History
Bartender
Allure Nightclub
Wichita Falls, TX
01.2024 - 04.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Planned themed nights (tasks ranging from choosing the theme, to deciding decorations and outfits for the crew)
- Curated a drink menu aligning the club theme and guests wants
Bartender
Playboyz Nightclub
Wichita Falls, TX
08.2023 - 12.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Overseen inventory
- Oversaw daily cash operations
- Supervised marketing activities
General Manager
The Highlander Public House
Wichita Falls, TX
01.2020 - 11.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Optimized profits by controlling food, beverage and labor costs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Assistant Manager
Subway
Wichita Falls, TX
07.2014 - 10.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Wichita Falls High School
Wichita Falls, TX07-2015
Some College (No Degree) - Business Administration And Management
Vernon College Century City
Wichita Falls, TXSkills
- Beverage Preparation
- Payment Processing
- Menu Memorization
- Bar restocking
- Mixology
- Health codes compliance
- Suggestive Selling
- Extensive spirits knowledge
- Proficient in mixology
- Beverage supply orders
- Outgoing Personality
- Handling Difficult Customers
- Courteous
- Beer and wine recommendations
- Ordering bar supplies
- Hospitality and accommodation
- Outstanding customer service
- Creative Mixology
- Cocktail list development
- Highly reliable
- Engaging personality
- Service-oriented mindset
Affiliations
I love expanding my knowledge any way possible. Im continuously asking questions. Something in me has to know the inner-workings. Im always up for an adventure and trying new things. I tend to find myself in a different city going to events, concerts, tours, hikes, and workshops.
Timeline
Bartender
Allure Nightclub
01.2024 - 04.2024
Bartender
Playboyz Nightclub
08.2023 - 12.2023
General Manager
The Highlander Public House
01.2020 - 11.2023
Assistant Manager
Subway
07.2014 - 10.2020
High School Diploma -
Wichita Falls High School
Some College (No Degree) - Business Administration And Management
Vernon College Century City