Alisha Ellington
Charlotte,NC
Summary
Detail-oriented and people-focused professional with 5+ years of experience in education, behavioral health, and customer-facing roles. Skilled in communication, problem-solving, and managing multiple priorities in fast-paced environments. Proven ability to build relationships, support clients, track data, and adapt quickly to new systems. Seeking a remote opportunity in customer success, client support, or operations where strong interpersonal and organizational skills can drive positive client experiences.
Professional educator prepared for challenges of leading 5th-grade classroom. Adept at crafting engaging lesson plans and nurturing student development. Focused on team collaboration and ensuring adaptability to meet evolving educational needs. Known for strong communication skills and student-centric approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
5th Grade Lead Teacher
United Community Charter School
Charlotte, NC
05.2024 - Current
- Communicate consistently with parents and staff via email, phone, and virtual platforms
- Track, analyze, and report student performance data to guide decision-making
- Resolve conflicts and provide individualized support to ensure student success
- Lead organization of testing processes and classroom operations
- Developed engaging lesson plans aligned with state standards to enhance student learning and participation.
4th Grade Lead Teacher
United Community Charter School
Charlotte, NC
05.2023 - 05.2024
- Delivered structured instruction while maintaining strong engagement and communication
- Built relationships with students and families to support long-term success
- Used data tracking systems to monitor performance and adjust strategies
- Collaborated with team members to meet school-wide goals
Customer Experience Associate
Cedar Street Tavern
Charlotte, NC
06.2022 - 06.2023
- Delivered exceptional customer service in a high-demand environment
- Managed reservations, handled customer concerns, and resolved issues efficiently
- Built rapport with customers to create a positive and repeat experience
- Balanced multiple responsibilities while maintaining accuracy and professionalism
Teacher Assistant
United Community Charter School
Charlotte, NC
01.2023 - 05.2023
- Provided administrative and instructional support in a fast-paced environment
- Managed small group instruction and individualized support plans
- Assisted with scheduling, testing coordination, and classroom logistics
Psychiatric Technician
Atrium Health Behavioral Health
Charlotte, NC
06.2021 - 09.2022
- Supported patients through intake, discharge, and daily care processes
- Maintained accurate documentation and communicated updates to care teams
- Managed sensitive situations requiring empathy, discretion, and professionalism
- Worked in high-pressure environments requiring quick decision-making
Assistant Teacher / Substitute Teacher
St. Egbert Catholic School
Morehead City, NC
09.2020 - 06.2021
- Supported classroom operations and student learning
- Led small group instruction and adapted quickly across grade levels
Behavioral Technician
Alternative Behavioral Strategies
Charlotte, NC
02.2019 - 08.2019
- Implemented structured support plans and tracked behavioral progress
- Communicated regularly with families and supervisors
Education
Bachelor of Arts - Psychology
Belmont Abbey College
Skills
- Customer Support & Client Relationship Management
- Clear Written & Verbal Communication
- Problem Solving & Conflict Resolution
- Remote Tools (Google Workspace, Zoom, Email Platforms)
- Data Entry & Documentation
- Scheduling & Calendar Management
- Multitasking & Time Management
- Training & Guiding Individuals
- Adaptability & Fast Learning
- Growth mindset
- Organizational skills
- Classroom management
- Team collaboration
- Adaptability and flexibility
- Collaborative learning
- Instructional strategies
Certification
- CPR Certified
- First Aid Certified
- Mental Health First Aid
Timeline
5th Grade Lead Teacher
United Community Charter School
05.2024 - Current
4th Grade Lead Teacher
United Community Charter School
05.2023 - 05.2024
Teacher Assistant
United Community Charter School
01.2023 - 05.2023
Customer Experience Associate
Cedar Street Tavern
06.2022 - 06.2023
Psychiatric Technician
Atrium Health Behavioral Health
06.2021 - 09.2022
Assistant Teacher / Substitute Teacher
St. Egbert Catholic School
09.2020 - 06.2021
Behavioral Technician
Alternative Behavioral Strategies
02.2019 - 08.2019
Bachelor of Arts - Psychology
Belmont Abbey College