ALISHA FARRAL
Indianapolis,IN
Summary
Detail-oriented professional with over 20 years in data entry and customer service, specializing in regulatory compliance and data integrity. Skilled in resolving inquiries and maintaining accurate records, enhancing client experiences through effective communication and follow-up support.
Overview
26
26
years of professional experience
Work History
ELIGIBILITY SPECIALIST
Firefly Children & Family Alliance (CCDF Department)
05.2023 - Current
- Assessed client eligibility for child care assistance programs based on documentation compliance with state guidelines.
- Processed applications, ensuring accurate client records aligned with established guidelines to support compliance.
- Advised clients on eligibility requirements and program benefits, improving client understanding and access to services.
- Cross-referenced multiple data sources, including employment records and bank statements, to ensure accuracy of applicant information.
- Identified discrepancies and flagged potential fraudulent activities to uphold verification integrity.
- Compiled verification reports and communicated findings to departments, enhancing decision-making processes.
- Resolved inquiries promptly, providing timely follow-up support to enhance client satisfaction.
- Maintained comprehensive knowledge of program regulations to ensure compliance with applicable laws.
SECURITY PERSONNEL
Protection Plus
04.2021 - 05.2023
- Monitored surveillance cameras to identify and address disruptions or unlawful activities promptly
- Patrolled and monitored company premises to deter criminal activity and maintain a secure environment
- Provided detailed reports on daily activities and incidents to management, enhancing situational awareness and response
ENROLLMENT AGENT
IDEMIA (TSA)
10.2013 - 05.2021
- Coordinated new customer enrollments, ensuring accurate data entry and thorough information review.
- Maintained strong relationships with over 50 customers daily, addressing inquiries and enhancing customer satisfaction.
- Processed enrollment applications for security clearances and identification verification, contributing to a secure and efficient onboarding process.
- Assisted clients with questions regarding enrollment procedures and requirements.
- Analyzed customer needs, explained options, and recommended services.
- Prepared and presented enrollment statistics reports for process improvement.
- Trained new team members on policies and procedures.
VOCATIONAL REHABILITATION SECRETARY
FAMILY AND SOCIAL SERVICES ADMINATRATION
02.2001 - 12.2010
- Coordinated referrals to connect individuals with relevant community resources, improving access to support services.
- Managed correspondence for family and social services administration, facilitating timely communication with clients and agencies. for family and social services administration.
- Maintained systems for confidential documents, ensuring secure storage and easy retrieval.
- Supported data entry in case management software for accurate record-keeping.
- Streamlined office procedures with team members, fostering collaboration and improving workflow efficiency.
- Responded to phone calls to assist clients with inquiries and provide information.
- Reviewed billing statements for accuracy prior to payment processing.
- Created spreadsheets to effectively track and report data.
Education
High School Diploma -
Arsenal Technical High School
Indianapolis, IN1994
Skills
- Claims processing
- Regulatory compliance
- Case management
- Program coordination
- Budget monitoring
- Clerical documentation
- Eligibility determination
- Technical proficiency
- Analytical skills
- Time management
- Adaptability and problem solving
- Active listening and customer follow-up
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Proficiency in CMI
- Income verification
- Payment collection
- Customer service
- Problem-solving abilities
- Active listening
Timeline
ELIGIBILITY SPECIALIST
Firefly Children & Family Alliance (CCDF Department)
05.2023 - Current
SECURITY PERSONNEL
Protection Plus
04.2021 - 05.2023
ENROLLMENT AGENT
IDEMIA (TSA)
10.2013 - 05.2021
VOCATIONAL REHABILITATION SECRETARY
FAMILY AND SOCIAL SERVICES ADMINATRATION
02.2001 - 12.2010
High School Diploma -
Arsenal Technical High School
References
Available upon request