LaTwiya Morrison
Bay Minette,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Precision Practice Management
Remote, U.S
01.2024 - Current
- Maintains practice management system by entering accurate data, verifying, updating insurance, and claims information.
- Interpreted state guidelines for determining eligibility criteria for various programs.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Maintained client confidentiality according to HIPAA regulations at all times.
Data Management Specialist
Precision Practice Management
Remote, U.S
07.2021 - 01.2024
- Developed and maintained data management policies, procedures, and systems.
- Monitored system performance to ensure optimal utilization of resources.
- Ensured compliance with regulatory standards for protecting confidential information.
- Performed data analysis using statistical programs and generated reports for review.
COVID Vaccine Helpline
Mass Markets
01.2021 - 06.2021
- Adhere to infection control policies, procedures, protocols, and guidelines.
- Answer phones and emails, schedule and confirm appointments, and input customer data into company systems.
- Ability to relate to and effectively communicate with people from all economic, racial, age, ethnic, and social groups.
- Maintained updated knowledge through continuing education and advanced training.
Disaster Relief Call Center Rep
Mass Markets
08.2020 - 11.2020
- Maintained accurate records and documented client data in the company's databases.
- Plan and direct disaster response or crisis management activities.
- Assist those whose lives have been upended due to a catastrophic event.
- Assist with application for emergency funds, repairs, and housing.
Education
High School Diploma -
Baldwin County School
Bay Minette, ALSkills
- Customer Service
- Claims Adjusting
- Data Management
- Microsoft Office
- Effective communication skills
- Benefits Administration
- Critical Thinking
- Claims Processing
- Policy Review
- Relationship Building
- Referral Coordination
- Team Leadership
- Insurance Billing
- Data Migration
- Payments and Investigation
- Claims Management
- Coverage
- Medical Billing
- Documentation Review
- Appointment Setting
- RCM Support Specialist
- Patient Report
- Time Management
- Self-Starter
- Billing Software
- Decision Making
- Medical Terminology
- Account Receivables
- Insurance Verification
- Strong interpersonal skills
- Follow-up skills
- HIPAA Compliance
- Multitasking and Organization
- Patient Education
- Eligibility Determination
Certification
- Certified P&C Insurance Claims Adjuster
- Certified Workers' Compensation Claims Adjuster
Training: Pilot- Inside Adjuster Academy 60 hours Completion
Timeline
Eligibility Specialist
Precision Practice Management
01.2024 - Current
Data Management Specialist
Precision Practice Management
07.2021 - 01.2024
COVID Vaccine Helpline
Mass Markets
01.2021 - 06.2021
Disaster Relief Call Center Rep
Mass Markets
08.2020 - 11.2020
- Certified P&C Insurance Claims Adjuster
- Certified Workers' Compensation Claims Adjuster
Training: Pilot- Inside Adjuster Academy 60 hours Completion
High School Diploma -
Baldwin County School
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