Alondra Allen
Orlando,FL
Summary
Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success.
Overview
6
6
years of professional experience
Work History
Eligibility Specialist
AppleOne
Orlando, FL
12.2021 - 06.2022
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system using FAMS.
- Documented all communication with applicants and inputted information into system using FAMS.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
Call Center Representative
T-Mobile
Orlando, FL
05.2020 - 07.2021
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Caregiver
COMPLETE HOME CARE
Boca Raton, FL
12.2015 - 05.2020
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allows and encourages residents to do as much of their own care as possible
- Home health aide certified
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Education
High school diploma -
Glades Central High School
Belle Glade, FL05.2005
Skills
- Customer service
- Customer support
- Communication skills
- Computer Skills
- Technical Support
- Outbound Calls
- Eligibility Requirements
- Intakes and Assessments
- Telephone Etiquette
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Answering Customer Questions
- Skilled in Microsoft Office
- Inbound and Outbound Calling
- Administrative Support
- Customer Service
- Microsoft Office Suite
- Organizational Skills
- Data Entry
- Scheduling
Timeline
Eligibility Specialist
AppleOne
12.2021 - 06.2022
Call Center Representative
T-Mobile
05.2020 - 07.2021
Caregiver
COMPLETE HOME CARE
12.2015 - 05.2020
High school diploma -
Glades Central High School