Alisha Fonseca
Richmond,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Benefit Program Specialist
Lunenburg County Department Of Social Services
04.2021 - 12.2021
- Interviewed prospective clients to obtain data regarding financial resources and needs and physical conditions of insured.
- Explained features, advantages and disadvantages of various policies.
- Performed administrative tasks such as maintaining records and handling policy renewals.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Built relationships with vendors to foster quality service delivery.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Managed client database accounts by performing client verifications and processing benefit enrollments.
Assistant Manager
Simona's Italian Restaurant
02.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Some College (No Degree) - General Studies
J.Sargent Reynold's
Richmond ,VAGED -
Powhatan High School
Powhatan, VA12.2013
Skills
- Patient Interviews
- Ongoing Assistance
- Operational Efficiency
- Eligibility Determinations
- Participation Reviews
- Intake Forms
- Program Options
- Documentation
- Benefits Explanations
- Telephone Interviews
- Financial Assistance
- Open Enrollment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Benefit Program Specialist
Lunenburg County Department Of Social Services
04.2021 - 12.2021
Assistant Manager
Simona's Italian Restaurant
02.2020 - 03.2021
Some College (No Degree) - General Studies
J.Sargent Reynold's
GED -
Powhatan High School
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