Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alisha Fratus

West Warwick

Summary

Certified Phlebotomy Technician
Detail-oriented and compassionate certified phlebotomist with a solid foundation in patient care and specimen collection. Demonstrates proficiency in venipuncture, blood draws, and maintaining strict hygiene and safety protocols. Recognized for exceptional interpersonal skills, adaptability in fast-paced clinical settings, and a strong commitment to accuracy and patient comfort. Experienced in collaborating with healthcare teams to support seamless operations and positive patient outcomes. Skilled in electronic health record (EHR) systems and data management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Phlebotomist

Brown University Health – Outreach Lab
08.2022 - Current
  • Performed accurate and safe venipuncture procedures for diverse patient populations.
  • Labeled, processed, and tracked specimens in compliance with laboratory protocols.
  • Packaged and shipped daily specimen batches to central lab facilities.
  • Monitored patient reactions and ensured comfort and safety during procedures.
  • Maintained strict infection control and sanitation practices for equipment and work areas.
  • Managed phlebotomy supplies and restocked carts to ensure readiness.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Phlebotomist

East Side Clinical Lab
12.2021 - 05.2022
  • Performed accurate and safe venipuncture procedures for diverse patient populations.
  • Labeled, processed, and tracked specimens in compliance with laboratory protocols.
  • Packaged and shipped daily specimen batches to central lab facilities.
  • Monitored patient reactions and ensured comfort and safety during procedures.
  • Maintained strict infection control and sanitation practices for equipment and work areas.
  • Managed phlebotomy supplies and restocked carts to ensure readiness.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

Customer Service Associate

CVS
05.2017 - 10.2021
  • Delivered prompt, courteous service to a high volume of customers.
  • Resolved issues and processed returns, refunds, and exchanges efficiently.
  • Handled transactions with accuracy using point-of-sale systems.
  • Supported product merchandising and kept displays well-organized.
  • Promoted store rewards programs and contributed to customer retention.

Customer Service Cashier

Cumberland Farms Inc
05.2014 - 10.2016
  • Provided efficient, friendly service in a fast-paced retail setting.
  • Operated lottery terminals and processed transactions accurately.
  • Managed inventory, placed supply orders, and oversaw truck deliveries.
  • Maintained clean and organized sales areas and restocked as needed.

Substitute Teacher

Carroll County School Dept
08.2007 - 05.2010
  • Managed classroom instruction across multiple subjects and grade levels.
  • Followed prepared lesson plans to support academic continuity.
  • Maintained student discipline and a productive learning environment.
  • Recorded attendance and provided feedback to full-time educators.

Education

High School Diploma -

Coventry High School
Coventry, RI

Skills

  • Venipuncture & Specimen Collection
  • Blood Culture Handling & Lab Protocol Compliance
  • Medical Equipment Use & Maintenance
  • Patient Interaction & Care
  • Documentation & EMR Data Entry
  • Microsoft Office Suite
  • Inventory & Supply Management
  • Customer Service & Conflict Resolution
  • Detail-Oriented & Strong Work Ethic

Certification

Certified Phlebotomy Technician (CPT) – National Certification

Timeline

Phlebotomist

Brown University Health – Outreach Lab
08.2022 - Current

Phlebotomist

East Side Clinical Lab
12.2021 - 05.2022

Customer Service Associate

CVS
05.2017 - 10.2021

Customer Service Cashier

Cumberland Farms Inc
05.2014 - 10.2016

Substitute Teacher

Carroll County School Dept
08.2007 - 05.2010

High School Diploma -

Coventry High School

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Alisha Fratus