Alisha Graham
Beckley,WV
Summary
Excelled in customer satisfaction as a shift manager at Dairy Queen by implementing effective service strategies. Led and supported team members in executing daily operations, resulting in improved service quality. Strong focus on teamwork and operational excellence.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Medical Data Entry Clerk
AMM
- Entered patient data efficiently and accurately.
- Managed billing processes for patient insurance.
- Corrected insurance information to ensure compliance.
- Resolved insurance denials through detailed analysis.
- Utilized various software tools to enhance data entry tasks.
- Collaborated with medical staff to verify patient details.
Assistant Manager
Dairy Queen Grill & Chill
06.2020 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Dental Assistant
Liberty Dental Centers
05.2022 - 11.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Associate of Science - Registered Nurse
Valley College
Beckley, WV Skills
- Time management
- Financial handling
- Customer service and support
- Team leadership and collaboration
- Attention to detail
- Analytical thinking
- Communication skills
Certification
BSL
Food handlers card
Timeline
Dental Assistant
Liberty Dental Centers
05.2022 - 11.2023
Assistant Manager
Dairy Queen Grill & Chill
06.2020 - 02.2022
Medical Data Entry Clerk
AMM
Associate of Science - Registered Nurse
Valley College