Summary
Overview
Work History
Education
Skills
Certification
Timeline

Alisha Hensley

Server/Certfied Trainer
Granite City,IL

Summary

Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Optimistically seeking to use and further my skills in a new career field.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/Certified Trainer

Bandanas BBQ
04.2017 - Current
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Packer

RK Stratman
01.2020 - 04.2020
  • Monitored outgoing packages for proper labels and accurate address information.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Cleaned and maintained production area and equipment.
  • Inspected items for defects and damage.
  • Completed daily orders with expert picking and packing of shipments.
  • Placed items into bags, boxes or other containers.

Education

High School Diploma -

Granite City High , Granite City
05.2017

Skills

  • Planning and Coordination
  • Cash Handling
  • Shipping
  • Conflict Resolution
  • Time Management
  • Packing and Scanning
  • Menu Knowledge
  • Training Manuals and Materials
  • Role Modeling
  • Multitasking

Certification

  • Certified Server, Bandanas BBQ - August 2022-Current

Timeline

Packer - RK Stratman
01.2020 - 04.2020
Server/Certified Trainer - Bandanas BBQ
04.2017 - Current
Granite City High - High School Diploma,

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Alisha HensleyServer/Certfied Trainer