Mirjana Fleming
Honolulu,HI
Summary
Hospitality professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest engagement and satisfaction through attentive service and effective cash handling. Recognized for multitasking in high-volume environments while maintaining a positive atmosphere and strong team collaboration.
Overview
8
8
years of professional experience
Work History
Server/Certified Trainer
Buffalo Wild Wings
Honolulu, HI
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
Pirates Git’n’Split
Locust Grove, OK
05.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Greeter
Mid-American Grille
Pryor, OK
02.2017 - 01.2018
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Education
East Asian Languages - Korean
UH Manoa
Honolulu, HIAssociate Of General Studies - General Studies
Independence Community College
Independence05.2023
Locust Grove High School
Locust Grove, OK05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Table bussing
Timeline
Server/Certified Trainer
Buffalo Wild Wings
03.2024 - Current
Cashier
Pirates Git’n’Split
05.2019 - 07.2021
Greeter
Mid-American Grille
02.2017 - 01.2018
East Asian Languages - Korean
UH Manoa
Associate Of General Studies - General Studies
Independence Community College
Locust Grove High School