Deborah Kane
Canonsburg,PA
Summary
Demonstrated exceptional communication and time management, ensuring swift, accurate service and fostering positive customer relationships. Driven by a strong work ethic and exceptional communication skills. Enhanced staff productivity and customer satisfaction. Expertise in POS system proficiency and a proven track record in effective team member training underscore ability to deliver outstanding results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Certified Trainer/Server Trainer
Darden Restaurants, Inc
03.2012 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Consistently received high ratings on trainer evaluations, reflecting strong commitment to excellence in professional development.
- Mentored new hires through training process, ensuring they became productive team members quickly and efficiently.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Server
RRR Roadhouse
09.2002 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Bible With Counseling Emphasis
Clarks Summit University
Clarks Summit, PA05.2007
Early Childhood Education
Clarion University of Pennsylvania
Clarion, PASkills
- Strong Work Ethic
- Exceptional customer service
- Effective Time Management
- Order Accuracy
- Team Member Training
- POS System proficiency
- Exceptional communication
Timeline
Certified Trainer/Server Trainer
Darden Restaurants, Inc
03.2012 - Current
Server
RRR Roadhouse
09.2002 - 01.2012
Bachelor of Science - Bible With Counseling Emphasis
Clarks Summit University
Early Childhood Education
Clarion University of Pennsylvania