Alisha Jeter
Flat Rock,MI
Summary
Well-organized professional backed by financial services, customer service, medical administrative assistant, and production experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.
Overview
8
8
years of professional experience
Work History
Medical Administrative Assistant/Administrative Support Clerk
SupportNinja Health (Remote)
Austin, Texas
04.2024 - 11.2025
- Performed data entry tasks for patient records, maintaining high accuracy and confidentiality standards.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance claims and verified patient coverage for effective billing procedures.
- Maintained and organized medical records, ensuring compliance with HIPAA regulations and policies.
- Conducted follow-up calls to patients to confirm appointments and gather feedback on services.
- Supported medical staff with administrative tasks, enhancing workflow efficiency and patient care.
- Utilized practice management software to track patient information and appointments effectively.
- Processed incoming and outgoing correspondence, ensuring timely distribution and response.
- Provided administrative support to clinical staff as needed.
- Entered patient demographic information into the Electronic Health Records system.
- Answered phones, scheduled appointments, and provided general information to callers.
- Scanned documents into EHR systems according to established protocols.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Assisted in the preparation of patient charts for daily appointments, ensuring all necessary documentation was present.
- Managed inventory of medical supplies, placing orders as necessary to maintain stock levels.
- Updated patient accounts and information daily.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Verified accuracy of medical codes on claims prior to submission.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Assisted with coding medical records using ICD-10 coding standards.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Submitted diagnosis and procedure codes for insurance companies.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Processed incoming and outgoing mail on a daily basis.
Assembly Worker / Machine Operator
Brose North America
New Boston, MI
09.2022 - 04.2024
- Performed product assembly process within assigned work area in a team-oriented environment.
- Worked at required pace to meet daily production schedules.
- Printed and attached labels to corresponding racks.
Cabin Cleaner
Prospect Airport Services
Romulus, MI
06.2021 - 05.2022
- Supervised cleaning teams and maintained a friendly demeanor.
- Cleaned airplane interiors and made certain correct safety card was placed in each seatback.
- Established and maintained effective communication and working relationships with co-workers.
- Complied with established safety, security, compliance, and quality standards.
Post Closing Receiving Support Specialist / Customer Service
Flagstar Bank
Troy, MI
08.2019 - 04.2022
- Placed outbound phone calls, answered inbound phone calls, and handled payments and endorsements.
- Received and processed all closing documents and standalone notes and prepared mortgage packages.
- Worked with Home Equity Line of Credit (HELOC) loans and used Mortrac, Jabber, Word, PowerPoint, and Outlook.
- Verified accuracy of data and tracking information.
Assembly Worker / Machine Operator
Flex-N-Gate
Shelby Township, MI
03.2018 - 07.2019
- Paid close attention to detail and followed work instructions to ensure proper part assembly.
- Operated machinery in a safe and efficient manner while remaining compliant with established procedures.
- Helped team achieve goals and objectives, assured safety and quality control standards were followed, and worked efficiently to meet deadlines.
- Accurately documented information regarding production.
Assembly Worker / Machine Operator
Detroit, MI
Education
Associate of Applied Science - Medical Billing and Coding
Ultimate Medical Academy
01.2024
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Data entry accuracy
- Attention to detail
- Medical office equipment usage
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Medical Administrative Assistant/Administrative Support Clerk
SupportNinja Health (Remote)
04.2024 - 11.2025
Assembly Worker / Machine Operator
Brose North America
09.2022 - 04.2024
Cabin Cleaner
Prospect Airport Services
06.2021 - 05.2022
Post Closing Receiving Support Specialist / Customer Service
Flagstar Bank
08.2019 - 04.2022
Assembly Worker / Machine Operator
Flex-N-Gate
03.2018 - 07.2019
Assembly Worker / Machine Operator
Associate of Applied Science - Medical Billing and Coding
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy