Alisha Jones
Waverly ,Virginia
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to fithy pounds.
Work History
Packaging Associate
Standard Motor Products, Inc.
Disputanta, Virginia
07 2021 - 05 2024
- Prevented product damage during transit by using appropriate packaging materials based on item specifications.
- Expedited order fulfillment through efficient coordination with other departments such as shipping, receiving, and production teams.
- Increased customer satisfaction by ensuring packages were securely sealed, labeled, and shipped accurately.
- Assisted in the training of new employees, sharing knowledge of best practices and company policies.
UPS Processor
Randstad
Disputanta, Virginia
10 2020 - 07 2021
- Increased productivity by effectively managing workload and prioritizing tasks.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Supported team members in their tasks, contributing to overall team success.
Picker
Amazon
Chester, Virginia
10 2015 - 02 2020
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
Customer Service Representative
Maximus
Chester Virginia
05 2014 - 08 2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Diploma - General Studies
01.1987
- Awarded Perfect Attendance
Skills
- Professional telephone demeanor
- Service standard compliance
- Telephone Service - Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Trained new employees in proper warehousing procedures, ensuring consistent performance across the team
- Enhanced workplace safety with regular inspections and maintenance of equipment
- Ensured compliance with all relevant regulations and guidelines related to warehouse operations
- Reduced order fulfillment errors by implementing a thorough quality control system
- Assisted in meeting tight deadlines during peak seasons by working overtime and efficiently managing resources
- Warehouse environment safety
- Outgoing individual with well-honed organizational, labor and teamwork skills Enthusiastic and team-driven with five years of experience working in busy warehusing environments
Affiliations
- American Cancer Society
Timeline
Packaging Associate - Standard Motor Products, Inc.
07 2021 - 05 2024
UPS Processor - Randstad
10 2020 - 07 2021
Picker - Amazon
10 2015 - 02 2020
Customer Service Representative - Maximus
05 2014 - 08 2015
Richmond Hill High School - Diploma, General Studies