Alisha Kallunki

• Run daily operations of the venue
• Balanced financial transactions and performed regular safe counts
• Regularly performed inventories on retail and over-see invoices and ordering
• Evaluated performance metrics regularly, addressing areas in need of improvement proactively while also recognizing successes within the team.
• Managed a high-performing team, providing coaching and mentoring to drive professional growth.
• Enhanced guest satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.
• Managed recognition programs celebrating employee achievements, increasing morale and motivation levels.
• Created and drove culture-promoting activities throughout business.

Training, Support, Bar, Bayhost & Events

• Run daily operations of the venue
• Balanced financial transactions and performed regular safe counts
• Regularly performed inventories on food & beverage, as well as banquet equipment
• Manage a large team, including scheduling, documentation, coaching and developing
• Ensure guest satisfaction with high levels of communication with multiple involved parties
• Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
• Maintained strong relationships with vendors to ensure timely delivery of products and services.
• Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
• Hired and trained new employees, demonstrating best methods for hosting guests.

Team Lead, Event Lead, Bayhost, ACE Trainer

• Communicates with associates and guests to ensure the best guest experience
• Coaches peers and encourages development within a team
• Team Leadership experience in Training and Event departments
• Lead events by delegating setup and breakdown tasks, ensuring host satisfaction, coordinating catering operations, and communicating with management
• Trained new associates in a classroom setting and while working on the floor

• Controlled inventory
• Supervised staff and made decisions on staff placement to ensure the most effective and productive shift
• Balanced financial transactions and performed regular safe counts
• Set and maintained eye-catching product displays
• Ensured daily customer satisfaction of products and promoted a positive customer experience