Debbie Martinez
New Braunfels
Summary
Golf Services Manager skilled in team leadership and operational efficiency within hospitality. Directs large teams to enhance guest experiences and streamline service operations. Focuses on training, budget oversight, and building customer relationships to drive repeat business and positive feedback.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Golf Services Manager
Topgolf
New Braunfels
10.2025 - Current
- Directed managers responsible for golf services, support and training to facilitate seamless guest experiences.
- Developed and motivated a high-performing team of more than 100 members.
- Conducted staff training sessions to elevate team skills and service standards.
- Oversaw bay operations, equipment functionality, and service flow in a fast-paced environment.
- Developed weekly sales forecasts to align staffing levels with customer demand.
- Built strong customer relationships to encourage repeat business and positive feedback.
- Analyzed profit and loss statements to support budgeting and operational decisions.
Hospitality Manager
Topgolf
Pharr
11.2024 - 10.2025
- Led and developed front-of-house teams to deliver exceptional guest service.
- Oversaw daily hospitality operations in high-volume entertainment venue, ensuring smooth service delivery.
- Ensured operational efficiency while creating a fun, engaging atmosphere for guests.
- Conducted staff training sessions to improve service quality and enhance guest experience.
- Managed cash reconciliation and POS systems for accurate financial reporting.
Team Lead
Topgolf
Pharr
08.2023 - 11.2024
- Fostered team motivation and engagement through impactful leadership.
- Facilitated collaboration among departments to achieve monthly goals and enhance guest satisfaction scores.
- Helped manage daily operations to ensure smooth service flow.
- Utilized organizational and communication skills to resolve guest concerns promptly.
- Streamlined inventory systems and monitored sales trends for accurate reporting.
Teacher's Aide
Caterpillar Clubhouse Learning Center
Edinburg
02.2015 - 12.2018
- Supported teachers in implementing engaging lesson plans and activities to enhance student learning.
- Provided homework assistance and ensured a safe, nurturing environment for optimal child development.
- Communicated regularly with staff and parents to foster collaborative support for children's growth.
- Supported daily care routines for children aged newborn to 12 years in a safe environment.
Education
Bachelor's Degree - Business Management
The University of Texas Rio Grande Valley
Edinburg, TX05-2022
Associate in Arts (AA) - Interdisciplinary Studies
South Texas College
McAllen, TXHigh School Diploma -
Psja Memorial High School
Alamo, TXSkills
- Relationship Management
- Problem Solving
- Effective Communication
- Organizational Skills
- Vendor Management
- Leadership Development
- Operational Management
- Sales Forecasting
Certification
- TABC Certified
- Food Handler Certification
Timeline
Golf Services Manager
Topgolf
10.2025 - Current
Hospitality Manager
Topgolf
11.2024 - 10.2025
Team Lead
Topgolf
08.2023 - 11.2024
Teacher's Aide
Caterpillar Clubhouse Learning Center
02.2015 - 12.2018
Bachelor's Degree - Business Management
The University of Texas Rio Grande Valley
Associate in Arts (AA) - Interdisciplinary Studies
South Texas College
High School Diploma -
Psja Memorial High School